OBJECTIVE

To obtain a rewarding office position where my creativity, problem-solving, event planning, and document management skills can be influential to increase employee morale, reduce waste, and improve relations as well as processes.

Kristie LaDuke

OFFICE PROFFESIONAL

I am enthusiastic about helping businesses improve employee moral while reducing waste and increasing efficiency.

CONTACT

ad4jlr@r.postjobfree.com

269-***-****

Kalamazoo, MI

EDUCATION

Davenport University (formally Davenport College of Business) – associate degree in business administration

KVCC- conitinued education

SKILLS

Office Administration

Project/Event Coordination

Data Entry

Communication

File, Copy, Scan, Fax, Email

Document Control & Retention

Document Management

Supply Ordering

Interviewing

Onboarding

Purchase Agent

Training & Coaching

Lean Processes

Systems

Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)

UKG/Kronos

ALCHEMY

Concur

SAP

WES

LITE

MIWAM

TMW

ADP

EXPERIENCE

ROBERT HALF OFFICE TEMPS -JULY 2019 TO PRESENT

September 2023 to present – Welch’s, HR Administrative Assistant. Working in the office full time, helping employes with schedule, attendance points, uniform ordering, benefits sign up. Assisting with event planning, recruiting, onboarding, and employee termination documentation.

June 2020 to April 2021 – State of Michigan Unemployment Agency Call Center Representative. Remote full-time work taking incoming calls from clients during the Pandemic in an extremely high call center where information was always changing.

July 2019 to November 2019- Paw Paw Wine Distributors. Purchase Agent fill in as company prepared to close their doors.

STATE OF MICHIGAN- APRIL 2021 TO AUGUST 2023

October 2022 to August 2023- Michigan Department of Health and Human Services.

Hybrid work -process incoming applications within standard of promptness to aid in assisting residence with needed services provided by MDHHS.

Communicate with customers by telephone, email, and mail to collect missing information and request verification documents required per policy.

Enter data collected into system and review for program eligibility.

Understand policy and review to determine if system determination meets expected results and research and resolve when they do not.

April 2021 to October 2022 – Unemployment Insurance Agency Limited Term Account Examiner.

Remote work - providing telephone customer service to those applying for unemployment benefits during the pandemic in an extremely high call and high stress environment averaging around 30-40 client calls a day.

Assist clients applying for benefits, researching why benefits did not pay, collecting personal data & documents to reduce fraud.

Complaint investigation, adjudication, and resolution on disputed cases.

KENCO LOGISTICS APRIL 2011 TO MARCH 2019

Receptionist/Administrative Assistant: greeting people entering the facility, ordering supplies, creating id badges, assisting employees with HR questions, assisting management with reporting, investigation, and special event coordination.

Promoted to Quality team and advanced from Administrative to Supervisor during the 6 years: performing nonconformance tracking, Corrective and Preventative Investigation, Internal and External Audits, team training and document control & retention for a multi facility network.

Promoted to Operations Manager: responsible for the day-to-day operations for a team of twenty-three employes performing interviewing, onboarding, scheduling, training, coaching, employee reviews, KPI reporting, reducing overtime, and increasing employee morale.

NATIONAL CITY BANK (PNC Bank) JANUARY 1994 to AUGUST 2007.

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