PROFILE:

Age: ** years

Date of Birth: ** March 1979

Gender: Female

Marital Status: Married

Race: Malay

Religion: Islam

NRIC No: 790***-**-****

Highest Education: Kolej Teknologi Antarabangsa Cybernatics (KTAC)

MAJOR ACHIEVEMENTS:

Manage to get GOOD rating result for Internal Audit for HLISB, Setiawangsa Branch in March 2015

Acting BSM (Branch Service Manager) from Jun 2012 to Dec 2012, B Grade Branch, Bangsar.

Promoted from Special Grade Clerk to Customer Service Officer in 2008.

Promoted from Clerk to Special Grade Clerk in 2007.

New Branch set-up staff (EBB Taman Connaught, Cheras,KL)

EXPERIENCE:

July 2014 – Dec 2016

Hong Leong Islamic Bank Berhad, Setiawangsa Branch

Customer Service & Operations Manager

●Monitoring Branch Operations including Customer Service, Branch Security, Cross Selling ( Personal Financing, Will Writing, Motor Takaful,) CASA &, Term Deposit (Deposit & Growth for Branch)

●Attend complaints and problem solving directly with Customer base for Setiawangsa Branch

●Handles and resolve issues from customer for Operations matter.

●Managed branch workload with minimum resource by being highly efficient at multitasking.

●SPI Internal controller such as Branch Compliance (AML, FATCA & etc - Manage to get GOOD rating for Internal Audit in March 2015)

Aug 2013 – May 2014

Ambank Group, Bandar Baru Ampang

Head Of Service

●Attend complaints and problem solving directly with Customer base for Bandar Baru Ampang Branch.

●Handles and resolve issues from customer for Operations matter.

●Managed branch workload with minimum resource by being highly efficient at multitasking.

●SPI Internal controller

May 2013 – Aug 2013

Hong Leong Bank Bhd, Taman Taming Jaya, Balakong

Relief Branch Service Manager / Current Ac & Clearing Officer

●Relief Branch Service Manager

●Handles transactions and resolve issues from customer regarding

of Cheques and Current Account matter.

●Managed branch workload with minimum resource by being highly efficient at multitasking.

Jan 2012 – May 2013

Hong Leong Bank Bhd, Bangsar,KL

(formerly know as Eon Bank Bhd)

Relief Branch Service Manager / Remittance & HP Officer

●Remittance Officer - Approval of FC TT, Rentas, FC Draft

●BOPESS Updating - Form P & R

●Prepare Letter of HP Settlement Requested by Car Dealer, Bank

●E-hakmilik Approval via FIS System

●Prepare Letter & Document For HP

●Relief Branch Service Manager

●Attend complaints and problem solving directly with Elite Customer base for Bangsar Branch.

●Handles transactions and resolve issues for customer with big amount transaction professionally.

●Managed branch workload with minimum resource by being highly efficient at multitasking.

July 2010 – 2011

EON Bank Berhad, Bangsar, KL

Chief Cashier / Remittance Officer

●Branch Cash Management - Chief Cashier

●ATM & CDM Settlement

●Update & follow up for CDM & ATM Discrepancy

●Remittance Officer - Sending & Monitor of outward & inward FC TT & Rentas

●Relief Current Account, SA & FD Dept

●Back office overriding officer

●SPI Internal controller

●Audit support

●Direct interaction with Elite Customer base for Bangsar Branch.

2005 – 2010 EON Bank Berhad, Connaught, Cheras, KL

2008 – June 2010

Chief Cashier / Customer Service Officer (SA & FD)

●Branch Cash management

●Relief Current Account

●SA & FD Officer

●Front line support

●Back office overriding officer

●Product sales support

●GL support

●Audit support

●SPI internal controller

2007 – July 2008

Special Grade Clerk

●Chief Cashier

●SPI control support.

●Insurance processing - road tax renewal & RC movement

●Prepare monthly & Financial Year End report

●Monthly A/C reconciliation

2005 – 2006

Clerk

●New branch setup-staff

●Administrative clerk

●Front line staff

●GL clerk

●SPI control support

●Insurance processing - roadtax renewal & RC Movement

●Prepare monthly & Financial Year End report

●Monthly A/C reconciliation

1999 – 2005

EON Bank Berhad, Seberang Jaya, Penang

Clerk

●Frontline

●n processing

●GL & Admin Clerk

●Prepare Monthly & Financial Year End report

1997 – 1999

Oriental Finance Bhd, Seberang Jaya, Penang

Clerk

●Frontline

●GL & Admin Clerk

●Prepare Monthly & Financial Year End report - BNM Report

OTHER EXPERIENCE:

●Relief Loan Disbursement Unit for 6 month at

Eon Bank Bhd, Seberang Jaya Branch

●Pharma Care Medicine Shop, Seberang Jaya for 3 month as Sales Asst.

TRAINING:

●AMLA

●Cash Management

●Service & Grooming Training

●General Ledger Training

●Law Of Cheques

●AMS Training

QUALIFICATIONS / EDUCATION:

●Dip. Executive in Human Resource –International College Of Cybernatics

●Sek. Men Kebangsaan Seberang Jaya, Penang

●Sek Men. Convent Butterwoth, Penang

●Sek Rendah Jalan Baru, Perai, Penang

●Sek Keb. Seberang Jaya 1, Penang

PERSONAL DETAILS:

Hardworking, very detail, well organized, people friendly, supportive, team person and keen interest for new skill, responsibility.

Contact this candidate