IRIS SANTIAGO

646-***-****

Bronx, New York *****

PROFESSIONAL SUMMARY 2023

●Lead Credentialed Trainer in Epis Orders, Signal, Physician Support Specialist, ClinDoc, Orders, Beacon, and Ambulatory.

●Go-Live Lead in Orders, Clindoc, Ambulatory, Beacon, Optime, Stork and ASAP.

●12 full lifecycle credentialed training projects.

●Led entire physician Go-live support team for Lee Memorials Inpatient and Ancillary rollouts.

●Ability to create an innovative, collaborative, and supportive culture.

●Maintained Learning Management System and Users profiles.

●Lesson Plan Optimization.

●Dragon/Speak AnyWhere.

●Crystal Reports, SQL, Adobe Captivate, Virtual Basics, Microsoft Office Suite/Teams.

WORK EXPERIENCE

Epic Clindoc Lead Credentialed Trainer

University of North Carolina, Appalachian Watauga/Cannon/Behavioral Health Systems

June 12, 2023 – August 23, 2023

●Lead Trainer for Nurse 100/200, Nursing Assistant, Case Managers, Respiratory Therapy, Ancillary Therapies, Unit Clerk, and Behavioral Health.

●Revised training materials to reflect approved business /departmental processes.

●Coaching and Customization pre-Go-Live

Epic Orders Credentialed Trainer

Montefiore Medical Center, White Plains Hospital

November 21, 2022-May12, 2023

Epic Credentialed Inpatient Orders Lead Trainer

●Lead Trainer for Surgical and non-surgical Providers

●Revised training materials to reflect approved business /departmental processes

●Epic SIGNAL Manager Training Buddy

●Managed Inpatient Operational Leads Epic Training deficiencies.

o Hospitalist Lunch and Learn

oSurgeon Learning Labs

Expedited Helpdesk Service Tickets

Epic Clindoc Credentialed Trainer

University of North Carolina, Blue Ridge Morganton Hospital

April 4, 2022-July 31, 2022

●Credentialed Clindoc Lead Trainer

●Lead Trainer for Case Managers

●Revised training materials to reflect new build and approved business /departmental processes

●Coaching Sessions customized for Users and Managers needing extra support Pre Go-Live

●The Inpatient implementation included workflow analysis and preparation in training materials and Rover devices

●Go-Live Tier 2 at the elbow support-supporting user and support on UNC way

Epic Go-live ASAP Support

University of Maryland Medical System, Maryland

June 9, 2021-July 3, 2021

●ASAP at the elbow support

●Physician customization and re-education

Epic Credentialed Ambulatory/Beacon/ Cerner Trainer

Mount Sinai, New York, NY

July 2018- September 2018 Wave 6

November 2018-March 2019 Wave 7

March 2019-June 2019 Cerner Trainer

●Epic Credentialed Ambulatory Trainer

●Analysis and debugging of build to better prepare for training

●Managed peak registration, attendance, course grading and completion

Epic Credentialed Clindoc/Orders Trainer

Main Line Health Systems, Malvern, Pennsylvania

August 2017-March 2018

●Senior Credentialed Trainer

●Analysis and debugging of build to better prepare for Training and Go-live

●Managed Health Streams registration, attendance, course grading and completion

●Training wheels and lesson plan optimization

●Pop up Labs Floor charge to all 13 Hospitals

●Launch (go-Live) Support Pads-Support to Orders, Physician Support Specialist, Clindoc, Stork, ASAP, Willow

Epic Go-live ASAP Support

South Shore Hospital, Weymouth, MA

July 2017-August 2017

●Lead ASAP at the elbow support

●Macro’s customization and build

Epic Lead Credentialed Clindoc Alaris Interoperability Pump Trainer

New York University Langone Medical Center, New York, New York

February 2017-May 2017

●Updated CareFusion Alaris LVP database approved meds for Go-Live interoperability

●Tested build against exercises for editing

●Trained NYU Nurses, Managers and Nurse Educators

●GoLive Support

Epic Credentialed Clindoc Trainer

Promedica, Toledo, Ohio

October 2016-December 2016

Joined team as back-fill, One day to credential in Clindoc

Maintained a learning management system (LMS).

Assisted with both day and night shift

Epic Credentialed Clindoc Trainer

New York University Langone, Lutheran Medical Center, Brooklyn, New York

May 2016-September 2016

●Epic Clindoc Credentialed Lead Trainer

●Epic Stork Credentialed Trainer

●Epic Respiratory Trainer

●Epic Advanced Oncology Nurse Trainer

●Epic Nurse Manager Trainer

●Epic Case Manager/Social Worker Trainer

●Proposed Nurse Lab Pre-Go-Live to expand Knowledge. High Nurse sign up and walk in resulted in positive nurse approval and engagement percentage

Epic Credentialed Clindoc Trainer

University of North Carolina, Raleigh, NC

February 2016-May 2016

●Epic Clindoc Credentialed Lead Trainer

●Epic Ambulatory Credentialed Trainer

●HOD Credentialed Trainer

Epic Credentialed Clindoc Trainer

Allegheny Health Network, Pittsburgh, Pennsylvania

August 2015-October 2015

●Clindoc Credentialed Lead Trainer

●ASAP Physician Personalization Lab customization of Reports, Links, Inbasket, Order Preferences, Note Templates, Notewriter Macros, Schedule and Dashboards

●Willow/Pharmacy Class Support

●Build Analyst and Lesson’s updated accordingly, reported workflow and build issues to P0T

Epic Credentialed Clindoc, Stork, Orders, Reporting (2014) Trainer

Lehigh Valley Health Network, Allentown, Pennsylvania

March 2015-August 2015

●ED Physician Personalization Lab customization of Reports, Links, Inbasket, Order Preferences,

Note Templates, Note Writer Macros, Schedule and Dashboards

●Credentialed Lead Trainer

●Lead Trainer for HOD

●Lead Physician Support Speciaist in ASAP

●Trained and Supported Stork, IP Reporting, and Scanning classes

●The Inpatient implementation included workflow analysis and preparation in training

●Analysis of build and updated lesson plans accordingly ● Go-Live at the elbow support

Epic Go-Live Support

Lehigh Valley Health Network, Allentown, Pennsylvania

February 2015-March 2015

●At the elbow support to OB/GN Physicians, RN’s, MA’s and Ancillaries in an Ambulatory Setting

●Customization and building of templates and Order Preferences saved clinicians minutes per patient

●Trained Super Users with extra knowledge to support troubleshooting after Go-Live team is gone

Ambulatory Care Transformation Coach

New York City Health and Hospitals Corporation- New York, NY

January 2014-June 2014

●Coached clinic managers and staff to coordinate, integrate, and realize synergies of the transformation and improvement work occurring into a cohesive whole.

●Assessed and provided feedback to practices regarding organizational, clinical, and business functions to drive change.

●Assisted practices in mapping and modification of workflows to implement new standard work

●Supported infrastructure and helped build skills to encourage culture of continuous QI

●Assisted the practice’s in maximizing use of available health information technology resources in order to achieve performance goals with focus on such areas as: Access; PCMH; Meaningful Use

●Assessed and documented practice progression throughout the transformation process.

Maintained and tracked improvements using standardized data collection and reporting tools

Epic Credentialed Clindoc Lead Trainer

University of North Carolina, North Carolina

November 2013-January 2014

●Optimized training documentation post go-live and designed custom modifications to accommodate build changes

●Analyzed all aspects of build change/remedy, documented workflow analysis and changes, as well as executed comprehensive communication to medical staff

●Gathered and assessed needs from clinical units; provided custom solutions to resolve issues for client with special needs

●The Inpatient implementation included workflow analysis and preparation in training to 14,000+ nurses, ancillaries, and unit clerks

Lead Train the Trainer/Floor Charge

Lee Memorial Health Systems – Fort Myers, FL

April 2013 to June 2013

●Led hospital’s Go-live support team with client specific training of custom build, policies, and procedures (60 Support Team)

●Personalization Lab 1:1 customization of templates, orders, and other dashboard, GUI user needs

●Analyzed all aspects of build change/remedy, documented workflow changes, and executed comprehensive communication to medical staff and support team

●Gathered and assessed needs from clinical units; provided custom solutions to resolve issues for client with special needs

Credentialed Clindoc/RN Trainer/Workflow Analyst

Memorial Health Systems - Hollywood, FL

August 2012 to January 2013

●Developed and evaluated employee training,

●Partnered with analysts and information systems teams to develop, implement, and measure competency of assigned trainees, as well as documented and reported results

●IV Management and Blood Administration troubleshooting specialist. Taught over 5800 hours

●Conducted user lab activities using real life scenarios

●Go-Live support for modules

●Updated LMS

Analysis Build EPCI Trainer HER CCertified

Lead Trainer Go-Live Support

Maryview Hospital - Norfolk, VA

August 2012 to August 2012

●Lead ASAP at the elbow support

●Macro’s customization and build

●1:1 re-education for Admitting Physicians

Epic Ambulatory Credentialed Trainer

University of Michigan Health Systems - Ann Arbor, MI

February 2012 to July 2012

●Performed stage 2 implementation of the EPIC Ambulatory module, in a clinical setting.

●The Ambulatory implementation included workflow analysis and preparation in training to 7,000+ physicians, surgeons, nurses, ancillaries, and clerks,

●Updated LMS

●Administered competency evaluations, updated courseware against new build ● Supported Pilot and Dress Rehearsal for the OB Unit ● Go- Live support.

Physician Support Analyst, Trainer, Go-Live Support

Sentara Potomac Hospital - Woodbridge, VA

August 2011 to December 2011

●CPOE 1:1 Physician Customization

●Physician training and completion reporting ● OB/GYN identification and analysis of workflows.

●Go-Live support-Lead for Stork

●Go-Live support- Lead for ASAP

●Meaningful Use Advisor

●System configuration for Physicians using Epic Ambulatory

EPICredentialed Trainer

Mount Sinai Medical Center - New York, NY

January 2011 to June 2011

●Lead Trainer, managed over 1200 hours of Epic CPOE, 34 seat class room ● Assessed end user PC needs and identification of workflows.

●Assisted with editing courseware against build prior to teaching.

●Actively participated in planning/designing and testing sessions while training

●Multiple Go Live Support

●March 26/Psych and Rehab: CPOE and ClinDoc

●May 29/General Medicine-Captain of PACU, and SICU: CPOE and ClinDoc ● June 4/Labor and Delivery, Captain of Pediatrics Unit: CPOE, ClinDoc, and STORK ● Maintained a learning management system (LMS).

●Assisted Physicians with Epic Ambulatory 1:1 Education

Associates in Network Administration and Securities

ASA Institute of Technology - Brooklyn, NY-3.95

January 2008 to January 2010

Skills

Applications Specialist, Trainer, Database Management, Network Admin,

Additional Information

OS: Windows OS Server 2003, XP, 7, 8, Vista,

HARDWARE: Cisco Routers/Telnet/Switches, Dell, Compaq, Apple, Wyse

LANGUAGES: HTML, Java, CSS, Visual Basics,

Contact this candidate