E D U C A T I O N

C O N T A C T

DASHA NKEMBE

WESTBURY HIGH SCHOOL

High School diploma

2022

ad4jil@r.postjobfree.com

Houston, Tx 77025

+1-832-***-****

W O R K E X P E R I E N C E

ADMINISTRATIVE ASSISTANT

CUSTOMER SERVICE REPRESENTATIVE

HEALTH INSURANCE AGENT

D.H Investments (2019-2020)

One Support (2022)

Blue Cross Blue Shield Alabama (2023-2024)

Ensuring that customers are satisfied with their service. Resolving issues and troubleshooting technical issues. Developing and Documenting knowledge into helpful content.

Develop and calculate suitable plans based on clients' needs. Resolve client inquiries and respond to any questions. Explain the differences in policy specifics so clients can make informed decisions about their purchases. Acquire caller and enrollment related information and input all information into multiple tools while multi- tasking with accuracy. Handle and carefully respond to all inbound and outbound customer inquiries.

Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers. Assisted with general administrative duties and tasks, resulting in a positive impact on the company’s overall performance .

S K I L L S

Account Management

Customer Service

Data Entry

Microsoft/Excel

Critical Thinking

Project Management

Problem solving

Leadership

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