Kenya Perry

Charlotte, NC *****

ad4ji1@r.postjobfree.com

+1-704-***-****

To obtain a position that I can utilize my many years of customer service experience, positive interaction skills and improve customer satisfaction. Authorized to work in the US for any employer

Work Experience

Delivery Driver

Postmates\Doordash - Charlotte, NC

February 2017 to Present

Delivering goods and food to customers in a timely manner, customer service,and checking the accuracy of customers orders before delivery.

In Home Expert

AT&T - Charlotte, NC

January 2022 to July 2022

Going in home of customers receiving service from technician to upsale current service, sell cellphone service and provide customer with customer service.

Licensed Insurance Agent

GoHealth Insurance - Charlotte, NC

August 2019 to December 2019

Advising prospects of different options for health coverage. Placing customers into health care plans.

Sales

Customer Service Representative

Spectrum - Charlotte, NC

September 2018 to April 2019

Providing first level support to customers regarding billing, adjustments as needed advising and changing of plans to meet customers needs and providing explanation of billed charges.

Account Retention Specialist

Conduent - Charlotte, NC

August 2015 to July 2018

Taking inbound calls regarding cell phone plans, account retention, adjustments, selling/upselling additional products to meet customer needs, troubleshooting and technical support.

Valet Zone Supervisor

Park Inc - Charlotte, NC

June 2014 to July 2015

Welcomed and thanked guest for using our service, supervise and training of new hires, kept daily records and reports of all vehicles parked and retrieve vehicles at departure in a timely manner.

Valet

Ameripark - Charlotte, NC

September 2014 to May 2015

Welcome and thanked guest, passed out parking slips, sold additional services, and parked vehicles in designated area.

Benefit Verification Specialist

Lash Group - Charlotte, NC

December 2013 to February 2014

Contacted physician's office to verify patient's benefits, complete data entry and or appropriate forms to document patients current coverage information and complied with all appropriate policies/ procedures/ and regulations.

Customer Service Representative

AON Hewitt-Link Staffing - Charlotte, NC

September 2013 to October 2013

Incoming/Outgoing calls to provide service to customers inquiring about Medicare options, scheduling of appointments for licensed insurance agents and provided basic information regarding Medicare services.

Member Service Representative

Justfab - Charlotte, NC

March 2012 to June 2013

Answer incoming calls regarding member accounts, assisting members with return/exchanges, processing refunds on existing accounts.

Education

Diploma

Northern Nash Senior High - Rocky Mount, NC

July 1997

Skills

• RETAIL SALES (2 years)

• Health Insurance RETAIL SALES: Advanced CUSTOMER SERVICE ORIENTED: Expert CUSTOMER SERVICE: Expert

• Call Center (10+ years)

• CUSTOMER SERVICE ORIENTED (10+ years)

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (2 years)

• Driver (3 years)

• Customer Care (10+ years)

• Sales

• Technical Support

• Upselling

• Insurance Verification

• Customer service

• Microsoft Office

• Data entry

• Communication skills

• Technical support

• Typing

• Insurance sales

• Analysis skills

• Driving

• Microsoft Outlook

• Documentation review

• Salesforce

Certifications and Licenses

Driver's License

Contact this candidate