Customer Service Social Media
Resume:
William E Coffey III
Call me: 512-***-****
*********@*****.***
Summary:
Creative driven and highly motivated graduate with over 7 years of customer service experience seeking a career where I can utilize both my drive and gifts to benefit my employer.
Education:
Associates Degree in Vocal Performance
Musicians Institute of Hollywood- Hollywood, California
October 2017- March 2019 Dean's List 2017-2019
Skills:
●Microsoft Office; Word, PowerPoint, Excel & Outlook
●Social Media Marketing; Twitter, Instagram, Facebook, Pinterest, Snapchat, Reddit & Wix
●Basic Knowledge in Adobe Photoshop and Logic Pro X
●Multiple language skills (13 not including english)
● Knowledgeable in Graphic Design, Marketing, Media Branding and social media trends.
● Customer Service
● Songwriting
● Serving, cash handling and hosting
● Communication Skills
Experience:
Pagosa Craft Cannabis- Pagosa Springs, Colorado Budtender
June 23 2021-May 19th 2023
●Budtended and provided customer service
●Worked 10 hours per day
●Completed daily tasks
●Responsible for creating a good environment and a memorable experience
●Responsible for handling money and manually weighing out flower (Deli Style as Opposed to prepackaged)
●Responsible for checking ID’s
●Passing MED secret shopper tests
●Speaking Spanish,French,Italian, Russian, Portuguese, and a bit of Arabic, Japanese, German, Dutch, Swedish and Polish (fluent in some but not all. However, I am able to get by when referring to weed in all of them) to customers who could not communicate in english.
Public Outreach- Los Angeles, California Fundraiser/Fundraising Manager January 2020-April 2021
●Fundraised for numerous Non-Profit organizations
●Set daily goals and picked areas to fundraise at from Downtown Los Angeles to Santa Monica
●Responsible for people meeting daily goals as well as my own
Pasadena Medical Group/ Downtown Collective (Sister shops) - Pasadena, California/Los Angeles California
Budtender/Floor Manager August 2019-December 2019
●Helped patients figure out what strains they are looking for
●Coordinated daily task lists for budtenders to complete during their shifts
●Opening and closing the store daily
Zoes Kitchen- Cedar Park, Texas Host/Cashier April 2017-September 2017
●Assisted guests in ordering selections by providing healthy eating alternatives
●Coordinated with kitchen staff to ensure timely orders to guests
●Sell membership benefit program; sold over 20 units a day
Alamo Drafthouse Cinema- Austin, Texas Runner/Box Office/Server October 2016- April 2017
●Assisted customers and staff during premier movie showings
●Worked with lead servers and bartenders to assist in prompt meal and drink delivery to all patrons
●Upsell concessions and sell merchandise
Trudy’s- Austin Texas Special Events Coordinator (seasonal) May 2016- October 2016
●Staged tables and meals for weddings and other corporate events
●Travel to different venues to prepare events
●Build relationships with clientele and handle all customer service interaction
Late Night North Texas Show- Denton, Texas Talent/Vocals August 2015- December 2015
●Casted for the show
●Help with pre-production; write and execute all scenes
Kerbey Lane Cafe- Round Rock, Texas Server December 2015-April 2016
●Greet customers
●Took orders, brought our meals and drinks
●Cash handling
Austin School of Music- Austin, Texas Administrative Assistant (seasonal) June 2013-August 2013
●Answer all incoming calls
●File, scan and print all documents
●Help organize the talent and distribute them accordingly
References:
●Sheri Gonzales
BP Oil
*****.********@**.***
●Brian Williams
Musicians Institute of Hollywood
*********@**.***
●Arlene Roman
**************@*****.***
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