ARIEL FIELDS

Royal Oak, MI ***** 248-***-**** ad4je8@r.postjobfree.com

Proactive and meticulous leader with several years of experience in the food and beverage industry. Proficiency in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. WORK EXPERIENCE

Office Manager/Coordinator

05/2021 to Present

VDR Investigations & Security

Royal Oak, MI

Organize office operations and procedures.

Create and maintain computer and physical filing systems.

Manage accounts and generate reports for company database.

Develop and maintain successful relationships with vendors, service providers and suppliers.

Ensure that all services are invoiced and bills paid on time.

Manage office operations and schedule appointments for new client cases.

Maintaining an office budget and monitor office purchases for office supplies and products as required.

Interacting with clients to fulfill their requirements.

Coordinate with field operations and provide communications between investigators.

Assist with GPS location device coordination and process service priorities.

Perform background searches, vehicle searches and other history information required for cases. Head Bartender/Cocktail Waitress

02/2020 to 09/2021

On The Border

Auburn Hills, MI

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Closed out cash register and prepared cashier report at close of business.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.

Kept bar presentable and well-stocked to meet customer needs.

Explained daily specials and beverage promotions to exceed daily sales goals.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards. Head Waitress

09/2018 to 02/2020

Hoops Sports And Spirits

Auburn Hills, MI

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Trained staff members on use of POS system.

Managed food resources, memorized orders, and coordinated customer service.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Supervised server staff and simultaneously served personal section of tables.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Waitress

11/2018 to 03/2019

Hamlin Pub

Rochester Hills, MI

Kept server areas clean and stocked to increase efficiency while working tables.

Used cash registers and credit card machines to cash out customers.

Greeted new customers, discussed specials, and took drink orders.

Bussed and reset tables to keep dining room and work areas clean.

Folded napkins and prepared silverware sets to provide adequate supply for host station.

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Upsold appetizers, drinks and desserts to increase restaurant profits.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer. Waitress/Shot Girl/Bottle Service

08/2015 to 03/2020

BTs Executive Club

Dearborn, MI

Kept server areas clean and stocked to increase efficiency while working tables.

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Greeted new customers, discussed specials, and took drink orders.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Informed customers about daily and seasonal specials.

Provided recommendations on menu items and upsold food, drinks, appetizers, desserts and bottles to increase sales and profits.

Checked customers’ IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Answered customers’ questions, recommended items, and recorded order information.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer. SKILLS

Compliance Monitoring - Staff Management - Office Management - Employee Supervision - Inventory Control Customer Service - Data Entry - Report Writing - Customer Relations - Scheduling - Organizational Skills - Training and Coaching EDUCATION

Rochester High

High school or equivalent

Professional Development: Psychology

Rochester, MI

09/2010 to 06/2014

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