Customer Service Employee Relations
Resume:
LeeJay K. Fernandez
Ewa Beach, HI 96706
***************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile * Over 30 years of experience in Customer Service and support with recognized strengths in Airline Operations, problem solving and trouble shooting. Provide exceptional customer service during flight operations and flight delays. Possess customer service in the Airline Industry, Bar Restaurant Industry & Beauty Industry
* Beauty, Skincare & Esthetics Field
* Patient Care in Oral Surgery Field
*. Bar/Restaurant Industry
* Excellent working knowledge using Microsoft excel, word, and computer skills in other programs such as Easy Dental
* Quality assurance in customer service procedures and processing
* Develop plan, conduct audits, process payroll & employee relations Objective To Secure a position that will allow me to apply my current hands on expertise and knowledge in all area’s of Customer Service, Management and Employee Relations.
Employment Massage Envy Kapolei
Licensed Esthetician- skin care specialist using Jan Marini, PCA & Obagi products 11/2021-Current
Beauti Bod LLC
Owner/Manager - 06/2018 to Current
Licensed Esthetician - Provide Beauty & Skincare services including but not limited to: full body facials, lash extensions, body waxing etc Any Place Lounge
Bar Server - 11/14 to Current
The Social Hour aka The Raft
Bar Manager/Bartender - 4/2019 to 2/2020 (company closed business) The Monarch Lounge
Bartender/server - 11/2019 till close of business 11/2021 Chicken & Brisket Eatery took over lease 12/2021 to current Bartender/server
Oahu Oral Surgery
Office Assistant - 11/2015 to 01/2019
U.S. Aviation - Honolulu International Airport
Station Duty Manager - 02/2013 to 01/2017 Allegiant Air Unlimited Services Group - Honolulu International Airport Supervisor - 04/2012 to 10/2012 United Airlines
Harmony Airways, Honolulu International Airport
Station Supervisor - 05/2005 to 05/2007
AMR/Worldwide Flight Services - McCarran Intl & Honolulu Intl Airport Oeprations Manager - 10/1996 to 05/2005 Japan Airlines, Aloha Airlines, Harmony Airways Education Waiakea High School-Hilo, HI 1986-1990, JapanAir Training-San Francisco Intl Airport. 1998 Hawaii Cosmetology/Massage Academy-Honolulu Jan-May 2018 Eyelash Extensions Academy Hawaii - June 2018
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