Customer Service Assistant Manager

Work History

Syeda Rabab Kazmi

Assistant Manager

Hardworking Coordinator well-versed in handling all support functions and managing communication between different parties. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

2022-11 - Current Assistant Store Manager

Dollar Tree, Lancaster, PA

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Helped increased sales by 8-10% compared to last year. Trained new employees on proper protocols and customer service standards. Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Worked with central management to identify, plan, align, and address training needs. Provided coaching and mentoring to employees.

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assisted in recruiting, hiring and training of team members. 2021-10 - 2022-06 Client Relationship Manager

14K Business Solutions, Denver, PA

Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.

Responded to clients requests for products, services and company information. Clarified client issues and determined root cause of problems to resolve product or service complaints.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

2012-09 - 2020-10 Teacher Coordinator

Address Denver, United States 17517

Phone 267-***-****

E-mail ************@*****.***

Skills

Education

The City School, Karachi, Pakistan

Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds. Participated in weekly case staffing with program director, and supervisory staff. Established and communicated clear learning objectives for activities, distributing variety of learning materials and resources for use in educational activities. Worked with community liaison to obtain partnerships that enhance students' recreational activities and gross motor skills.

Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.

Assessed student performance and utilized feedback to increase educational program success.

Accurately and completely recorded student progress and development in compliance with school policies and standards.

Assessed ongoing changes in behavior, circumstances or conditions that may affect child safety and education.

Complaint resolution

Money handling abilities

Creative problem solving

Administrative support

Staff education and training

Service standard compliance

Multi-tasking

Team Player

Loyal and Dependable

Flexible and Adaptable

Document management

2003-01 - 2005-12 Master of Arts: Education

University of Karachi - Karachi, Pakistan

1996-01 - 1999-12 Bachelor of Arts: Education

Allama Iqbal Open University - Karachi, Pakistan

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