Table Games Puerto Rico

JESSICA ESTHER MAYS

Tobyhanna, PA *****

************@*****.*** / 570-***-****

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

●Training Employees

●Supporting Promotions

●Coordinating Documents

●Overseeing Security

EXPERIENCE

Table Games Floor Supervisor / Mount airy casino resort - Mount Pocono, PA 05/2013 - 07/2022

●Observed tables closely to spot errors and irregularities.

●Performed minor repairs or made adjustments to slot machines to resolve D ymachine tilts and coin jams.

●Established and enforced banks and table limits for each game type.

●Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.

●Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.

●Resolved customer complaints efficiently while maintaining a professional demeanor.

Table Games Dealer / Marriott courtyard Ocean Casino - Ramey Base, Puerto Rico 12/2005 - 05/2013

●Demonstrated proper shuffling techniques for each game dealt.

●Collected losing bets and paid out winnings promptly and accurately.

●Communicated effectively with other members of the table games staff team.

●Maintained a positive attitude and professional demeanor during shifts.

●Provided friendly customer service to guests at the casino table games area.

PCB Assembler / Sensormatic Electronics - San Antonio, Puerto Rico 08/1991 - 06/1999

●Documented findings from wiring installation tests.

●Assisted in troubleshooting problems with PCB assemblies.

●Worked closely with supervisors and designers to understand and meet production specifications.

●Assisted new employees with assembly tasks to maintain production levels.

EDUCATION AND TRAINING

High School Diploma 05/1989

Jose De Diego HS - Aguadilla Puerto Rico

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