Customer Service Food

SERAPIO GONZALES JR

**** ******* ***. ********* **, 76011 H: 614-***-**** **********@*****.***

SUMMARY

Self-motivated and highly energized Entrepreneur. Expert at handling money transactions, overseeing purchases and inventory. Certified Food Handler and TABC Certified. Seeking an opportunity to showcase my skills and be a valuable member to the team.

SKILLS

Health codes compliance

Suggestive selling

Proficient in mixology

Alcohol ordering

Outstanding customer service

Anticipating guest needs

Food service

Safe serving knowledge

Employee Trainer

EXPERIENCE

Head Cook 11/23 to Present

American Express Centurion Lounge-DFW Airport

● Manage a team of 8 to operate a kitchen for a shift

● Delegate responsibilities and assign task

● Monitor and record temperatures for refrigerators and cooked foods Freelance Bartender/Server 04/23 to Present

Instawork, Quick, Traba, Blue crew - DFW Metroplex, TX

● Pick up available shifts bartending, serving, dishwashing, security, usher, bar back

● Be on time and follow instructions and directions to the work site

● American Airlines Center, AT&T Stadium, Dickies Sports Arena Bartender/ Manager 08/22 to 04/23

Mercury Chophouse-Arlington, TX

● Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards

● Supported servers by preparing specialty drinks for patrons

● Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs

● Estimated daily beverage consumption to maintain proper inventory levels

● Collected food, wine and appetizer orders from patrons and promoted upsell items

● Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits

Star Server Trainer/Server 08/19 to 11/21

Live by Loew’s(Cut and Bourbon Steak House)- Arlington, TX

● Developed and implemented strategies to enhance team performance, improve processes and increase efficiency

● Handled over $5000 worth of cash and card transactions daily with accuracy and efficiency

● Monitored business levels and realigned team positions to provide optimal coverage for customer demands

Bartender/Trainer 05/2016 to 05/2019

Eddie Merlot's - Polaris, OH

● Collaborated with management to educate 50 employees on menu and procedural changes

● Trained workers in every position, including food preparation, money handling and cleaning roles

● Cleaned and inspected food and drink preparation areas for safe and sanitary food-handling EDUCATION

Bachelor of Science: Small Business Management

Franklin University 2013- Columbus, OH

Associates as a Paralegal

Northwest State Community College 2003 - Archbold, OH Personal Fitness Trainer

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