Tammy Goodwin-Hanks 661-***-**** tamm****@gmail

Bakersfield, California 93306

Education

San Joaquin Valley College

Bakersfield, CA

Business Administration

Antelope Valley College

Lancaster, CA

Office Technology-Certificate

Experience

Lyft

Driver

04/2020 to present

Westat

Rockville, MD

10/2016 to 07/2018

I do QA for field interviewer employees.

Telichek Mystery Phone Shopper

Allentown, PA

877-***-****

08/2016 to 02/2017

This is a contract position making phone calls to shops assigned to me. I am then required to submit answers on a form.

Meijer/NTI

Grand Rapids, Michigan

03/2016-06/14/2016

Answering inbound calls and transferring to the correct departments, answering general questions, and handling more complex issues per company policy

Concentrix,

Fremont, CA

11/2015- 01/2016

Tier 1 Customer Service Rep work from Home

In this position, I have been answering inbound calls from customers, answering questions and helping them fill out their application for the product we are providing.

A Closer Look

Norcross, GA

Mystery Shopping Scheduler(Contracted) 02/2015-09/2015

In this position, I worked from home scheduling mystery shops for clients that were assigned to me. This requires outstanding organizational skills, as well as perseverance This is contract part-time work from home position.

Walmart

Bakersfield, CA

As a cashier I provided excellent service to my customers while completing the check-out process. Keeping my area clean and straightened was a given. I worked

the customer service desk as needed. I had to deal with irate customers on a continuous basis, but I always kept a smile on my face no matter what the situation.

Market Source

Alpharetta, GA

Sales Representative 11/2007 - 11/2009

I was working as a Sales Rep in venues such as Best Buy, Costco, and Staples. My focal point was HP (Hewlett-Packard) products such as computers, printers, and accessories. It was my responsibility to train store employees how to promote and upsell HP products. It was also my duty to sell directly to the customer, as well as answering questions about their product needs.

Market Source designs and delivers innovative and proven sales and marketing solutions to more than 200 mid-sized and large firms, to accelerate their revenue.

Relevant Skills

Typing speed 45 wpm

Computer literate - MS Office Suite

Filing

Customer service

Telephone

Multi-tasking

Honors

In the last four modules of classes at SJVC I have had a 4.0 GPA and made the Dean's List.

OTHER

At Antelope Valley College, I worked as the college communication support specialist for the year I was there. Students and parents would call and ask various questions. It was up to me to answer the question ASAP. If I did not know the answer I would ask the people responsible and then get back to the caller to inform them of the answer.

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