JOSEPH C. YANG ** LEASON PLACE. STATEN ISLAND. NY 10314

EMAIL: ad4jaw@r.postjobfree.com PHONE: 718-***-****

CELL: 917-***-****

FINANCIAL SERVICES/ RESTAURANT OPERATION MANAGEMENT

PERSONAL FINANCIAL PLANNING- PERSONAL AND BUSINESS LOAN ORIGINATOR-

BUSINESS PLANNING- TRAINING AND DEVELOPMENT

Successful and award winner in both Personal and Business Loans and Mortgage Lending Originator in Banking. Highly experienced, self motivated Director of Operation in Restaurant Industry with impeccable Customer Service standards and solid business sales orientation. Proficient at training and motivating managers and Associates on company standards, policies and procedures. Proven track record in managing high volume, Fast-paced multi-unit stores using excellent interpersonal, communications and follow-up skills. Possess The personal characteristics and qualities of attention to detail, initiative, enthusiasm and leadership.

RESPONSIBILTIES AND ACHIEVEMENTS:

Banking – ( 2013 – Present )

Ranking #4 out of 278 MLO in TD Footprint presently

Ranking #14 out of 278 MLO in TD Footprint in 2016

Exceeds Production Goal by over 200%

Mortgage Champion in 2014 & 2015

Regional Champion third quarter of 2014

Exceeds Quarterly Goal by Double and Triple digit

Produced Mortgage Sales in excess of $27mm annually

Retail/ Food/ Restaurant – ( 1983 – 2013 )

Produced Annual Food sales at ten millions plus

Supervised Construction and Build Out of new Concept Stores

Development Operational Systems; Training Systems

Simultaneously created and Grand Opened Five different concepts in a food court setting in 2008

Designed and supervised build out of Restaurants and Retail Stores in a mall setting in 2007

Double-digit increase in 06-vs.-05

Double-digit increase in 05-vs.-04

Second highest district in sale increase in the company( of eight districts )

Received company" Outstanding Performance Award in 1997 and for three consecutive years( 1999

-2001 ) by treating people fairly; increase job training and rotation of duties, and achievement of double-digit increase and record sales

Successfully "Grand Opened" eight high volume restaurants in the Metro New York and New

Jersey

Analyzing individual skill sets for managers, created, developed and implemented a customized training program, resulting in Store Managers improving operational skills from "F" rating to "B"rating

Reorganized the training schedule, training system and incentive award program to achieve a reduction in turnover from 400% per year to approximately 60% per year after three months

Acted as Human Resources Manager by investing one day per week at each store interviewing and selecting candidates. Through aggressive hiring campaign, enrolled three internal candidates in the Management Training Program at the time of simultaneous grand opening of two new stores

Develop business plan, market research, advertising, hiring and training of all personnel for the Underground Night Club in Pittsburgh, PA. Successfully implemented the business plan, increase customer visit to the nightclub from 50 per day to 250(capacity) per day in less than five months

JOSEPH C. YANG 11 LEASON PLACE, STATEN ISLAND, NY 10314

EMAIL: ad4jaw@r.postjobfree.com PHONE: 718-***-****

CELL: 917-***-****

WORK EXPERIENCE

TD Bank, N.A. May 2013 – Present Financial Services/ Loan Originator

Chickpea Restaurants Inc. June 2008 – May2013 Director of Operation

QC Food & Beverage Corp/ F&T Group Int. Mar 2005 - Jun 2008 Director of Operation

Zen Palate/ HOV Group Jul 2007 – Oct 2007 Operation Consultant ( Temp Assignment from F&T Group)

Burger King Jan 2003 – Mar 2005 District Manager( NYC & Queens )

Wendy's Old Fashioned Restaurants, New York, New Jersey 1985 - 2003 Operation Consultant District Manager Training Store Manager General Manager

Underground Night Club, Pittsburgh, PA 1983 – 1985 Owner/ Operator

Szechuan Restaurant/ First Chinese Corp. Pittsburgh, PA 1982 – 1985 Co-Owner/ Operator

Hunan Chinatown Restaurant, Washington, DC 1981 – 1982 Assistant Manager

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