Maria Saint-Hilaire

Sinking Spring, PA email: ad4jal@r.postjobfree.com Cell: 610-***-****

AREAS OF EXPERTISE

o Reporting/Documentation

o Benefits Administrator

o Intake/Assessment

o Presentation, Communication, Interpersonal

Skills

o Recruiting

o HR Services, Policy, Procedures

o Kronos, UltiPro, Adobe, CorelDraw

o MS Office Proficiency

o Bilingual (English and Spanish)

o Leadership & Team Building

o Staff Training/Development

EXPERIENCE

Berks County Assistance Office, Reading, PA Supervisor Maggie Cassidie 12/2022- Present Bilingual maintenance Case Worker: Interview clients to determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Cash Assistance, as well as any additional programs they are eligible for. Perform case reviews, language interpretations and correctly applying Federal/State policy to cases. Complete thorough data entry via clear and accurate case comments about client circumstances. Amazon, Hamburg, PA Manager Cindy Gomez HRVP 2020-12/2022 Senior Human Resources Associate: Supported HR managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA during peak, non-peak season. Planned and coordinated associate activities that create an inclusive work environment. Compiled and assess pertinent data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc. Ashley Furniture Industries, Inc, Leesport, PA Senior HR Mike Gappa 2017-2020 Bilingual HR Generalist: Supervised entire 2nd shift unit and provided strategic HR support in the areas of recruiting, onboarding, employee relations, compliance, immigration, benefits, compensation, and training in a fast-paced, evolving production environment. Promoted HR programs to create an efficient, inclusive, and conflict free workplace in addition to maintaining all updated organizational charts United States Postal Services, Harrisburg, PA Supervisor Germaine Peyton 2014-2017 Postal Support Employee/Supervisor: Processed all incoming, outgoing mail via DBCS-DIOS electronic machine/database. Supervised 85 mail clerks and was responsible for daily staffing and clerk assignment logs. Served as point o of contact for employees in updating them of benefits, vacation, leave, and FMLA. Reading Hospital, West Reading, PA 2016-2017

Associated Account Manager: Supervised 40 associates through various work assignments and duties. Maintained daily productivity and quality standards established in departmental policies. Functioned professionally, cooperatively, and courteously with patients, insurance payors, co-workers, management, and clients. Reviewed and monitored all billing exception reports for correction/re-submission. Ensured that all claims were submitted in acceptable timeframe. Investigated patient inquiries involving financial matters to secure payment.

Wells Fargo, Reading, PA Supervisor Paola Martinez 2014-2017 Teller Associate: Assisted bank customers with processing transactions, such as deposits, withdrawals, payments, resolving complaints or account discrepancies, and answering customer questions. Informed customers of additional bank services and products. Utilized banking software to obtain information and generate reports while adhering to all bank financial and security regulations and procedures. The Print Shop, Dominican Republic 2005-2014

Owner/Manager: Provided complete oversight and direction to 10 (FT/PT) employees in accordance with the companies’ policies and procedures. Mentored and developed staff, including overseeing new employee on- boarding and provided them with career development planning opportunities. Operated, trained staff to operate and maintained different printing machines (embroidery, laser engraving, plotter, printer, others), computer systems including both hardware and software troubleshooting. Managed company payroll, resources, and staff developed and attained sales goals in growing companies’ revenues. Banco Popular, Dominican Republic 1997-2005

Branch Manager: Managed 20 PT/FT employees through various day-to-day banking responsibilities. Lead and managed branch to ensure that goals are met to ensure compliance with all banking laws and regulations. Coached, developed, mentored team members in performing necessary duties needed in their respective roles. Successfully utilized effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations. Demonstrated record of success in retail sale environment. Working knowledge of employment practices including rewards and recognition, employee development, and change management EDUCATION

University of Barcelona 1989

Master’s Degree in Business Administration

Spain

Pontifical Catholic University (PUCMM) 1987

Bachelor’s Degree in Business Administration

Santiago, Dominican Republic

REFERENCES

Jose Aquino 610-***-****

Anny Lopez 561-***-****

Netsy Morales 484-***-****

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