Customer Service Relations

Savannah Johns

Lawrenceville, GA ***** • 470-***-**** • ****************@*****.*** • WWW: Bold Profile Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Always focusing and putting safety first.

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Pos Operation

Wine and Liquor Service

Servsafe Certified

Safety Awareness

Team Leadership

Hiring and Training

Microsoft Office

Work History

Server, Trainee, Bartender, 11/2021 to Current

Longhorn Steakhouse – Lawrenceville, GA

Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Assistant Store Manager, 01/2021 to 07/2023

Dollar General – Doraville, Ga

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Rotated merchandise and displays to feature new products and promotions. Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Maintained positive customer relationships by responding quickly to customer service inquiries. Created and maintained safe and secure work environments for employees. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trained new employees on proper protocols and customer service standards. Inventory Specialist Supervisor, 08/2018 to 01/2022 WIS – Atlanta, GA

Monitored completeness, accuracy and compliance during inventory transactions. Led and supervised inventory team, conducting training and setting appropriate schedules. Supervised 15+ inventory control personnel to support correct goods management and achievement of performance goals.

Trained new staff on job duties, company policies, and safety procedures for rapid onboarding. Met or exceeded production goals and objectives by following strict procedures. Inventory Specialist Supervisor, 02/2016 to 08/2018 PICS Inventory – Atlanta, GA

Monitored completeness, accuracy and compliance during inventory transactions. Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.

Enforced team adherence to safety regulations and protocols. Evaluated team performance and provided feedback on areas requiring improvement. Recorded information, shortages, and discrepancies to keep records current and accurate. Supervised up to 10 inventory control personnel to support correct goods management and achievement of performance goals

Education

Certificate: Medical Administrative Assistant, 05/2010 Everest University - Orlando, FL

High School Diploma: 06/2007

Maynard Evans High School - Orlando, FL

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