Carmen M Ortiz

*** ******* **

New Haven, CT ****3

203-***-****

ad4j9w@r.postjobfree.com

OBJECTIVE

Clinical Operation Consultant Coordinator

Proven history of over 20 years success in the health and medical field. Strong interpersonal, oral and written communication skills in both English and Spanish. Excellent analytical and organizational skills. Strong problem solving skills. Capacity to learn quickly and use newfound knowledge concisely and accurately. Demonstrate the ability to exceed expectations. Extensive knowledge of Microsoft Word, Microsoft Office, Excel. Power Point and EPIC.

WORK EXPERIENCE

Complete Pediatric, North Haven, CT 11/2018

Pediatric Administrative Assistant

Coordinate all appointments and handle all administrative duties.

• Verify medical insurance information.

• Maintain and create new patient charts.

• Review all future scheduling for accuracy.

• Audited all incoming revenue daily.

• Confirm and verify appointments.

• Maintain all reports, files and notes.

• Follow up on all voice-mail messages.

• Order and manage all office supplies.

• Referring patients to Physicians or Triage. Nurse. Yale University, New Haven, CT 09/2016 - 09/2018

Clinical Administrative Assistant

• Answering all inbound calls.

• Consult and develop other Assistant on handling inbound calls.

• Created and maintain master schedule.

• Prioritizing patients due to urgency.

• Update all health insurance information.

• Provide all necessary documents to patients.

• Iniciated billing process and collecting process fees.

• Collaborate meetings, classes, clinics and conference between different departments.

• Coordinate dates surgery, schedule pre and post-operative exam as well as lab work.

• Merge and consolidate date to generate reports.

Yale Medical Group, New Haven, CT 09/2015 - 09/2016 Revenue Integrity and Analytics

• Manage all claims processed, carrier edits, system edits.

• Followed up on all claims and provided updates.

• Obtain all required documents and information from patient to maximize all reimbursement for Yale Medical Group/Northeast Medical Group.

EDUCATION

University of Ponce New London, CT

Associates In Sociology

Concentration in Sociology.

SKILLS

• Ability to create action plans based on uncovered opportunities through observation.

• Extensive knowledge in providing patients with information in accordance to their needs.

• Experience in evaluating patients & processing all recommendations. References:

Available upon request.