Hillary A. Otero

Howell, NJ ***** 917-***-**** ad4j98@r.postjobfree.com

MANAGER

EXECUTIVE LEADERSHIP • CRISIS MANAGEMENT • STAFF DEVELOPMENT • CUSTOMER RELATIONS Proactive and results-driven Associate Manager with 10+ years of expertise enhancing client relations strategies and facilitating tactics for growth-oriented organizations. Performance-driven leader delivering measurable breakthroughs in customer engagement, managerial, operational, and leadership skills

● Consistently recognized for building, leading, and mentoring diverse high-performing teams and actively identify opportunities to minimize risk with a high level of professionalism through leadership collaborations.

● Implemented and directed people based HRM programs that transformed business operations creating transparency, process alignment, and access to HR data in real-time for optimal business success.

● Organizational Change Champion: develop delivery models that enable HR to be a significant and valuable strategic business partner that achieves organizational goals and profit objectives. Area of Expertise

Hiring & Training Community Relations & Outreach Customer Service Policies & Procedures Standard Operating Procedures Management Training & Development Programs Cross-Functional Collaborations Property Operations Process Improvement Financial Budgeting Performance Improvement PROFESSIONAL EXPERIENCE

New Jersey Residential Realtor Jan 2006-Present Licensed Real Estate SalesPerson Responsible for lead generation, qualifying potential buyers, scheduling and conducting showing appointments, preparing comparative market analysis for subject priorities. Oversee the Monmouth, Ocean County & Parts of Northern NJ Region for NJ Property Advisor Team.

● Secure and executed lease agreements for rental property

● Procure sales and and prepare contacts for residential home purchasing

● Worked to Build a 5 star business teaming up with some of the most professional, contractor, design specialist, movers, Lenders and attorney’s, to enhance client experience

● Managed Luxury short term rentals ( i.e. Airbnb and VRBO) Brooks Brothers – Tinton Falls, NJ Aug 2013 – Oct 2022 Store Manager Responsible for all facets of store operations, merchandising, customer service and staffing to maximize and ensure profitability through effective management. Hands on experience in conducting preventive store maintenance and basic repairs. Provides in depth knowledge of prioritizing, delegating, and organizing assigned shift tasks.

● Revitalized customer experience by empowering the team to substantiate a positive work environment that developed and engaged managers and associates.

Collaborate with store manager and executive department heads in weekly status meetings to ensure that corporate policies and procedures are met and enforced on a timely and accurate basis. Successfully facilitate sales by coaching associates and role-modeling superior sales and services.

● Catapulted client base and overall sales by 40% creating an ambassador for credit Initiative.

● Served as a trusted leader to teams delivering energetic and omnichannel sales floor experience that built brand connection, engagement, and sales.

● Proactively led mentoring and coaching for successfully building, restructuring, and transforming the selling floor to reflect new merchandise monthly.

Page 2 Hillary A. Otero

Talbots – Tinton Falls, NJ Oct 2010 – Aug 2013 Assistant Manager Responsible for all facets of store operations, merchandising, customer service, and staffing to maximize and ensure profitability through effective management. Hands-on experience in conducting preventive store maintenance and basic repairs. Provides in-depth knowledge of prioritizing, delegating, and organizing assigned shift tasks.

● Fostered a positive work environment that encourages ideas and innovative problem solving.

● Assisted in the networking, recruiting and selection of top talent.

● Supported the development of strategies to exceed financial goals NYC Off-Track Betting Corporation – New York, NY Jan 1996 – Oct 2010 Executive Administrative Assistant Reported to the CEO and VP; provided high-level administrative support by conducting research, preparing statistical reports, and performing clerical functions such as preparing correspondence, greeting visitors, arranging conference calls, and scheduling meetings. Assumed the responsibility for planning, coordinating, and implementing various projects and programs of a complex administrative or confidential nature.

● Provided high-level administrative support by conducting research, preparing statistical reports, and performing clerical functions such as preparing correspondence, greeting visitors, arranging conference calls and scheduling meetings.

● Successfully supported executive-level support to the Chief Officer and Vice President of Human Resources/Labor Relations as well as other corporate executive department heads. Demonstrating the ability to improvise, improve and meet critical deadlines.

● Outperformed all aspects of corporate office management and effectively processed new hire applications, employee time sheets and benefits eligibility status.

● Collaborated with department managers in weekly stat meetings to ensure that corporate policies and procedures are enforced on a timely and accurate basis, and Draft proposals and stipulations of settlements EDUCATION

Certification: NJ State Realtor 2006 – Present

High School Graduate

Contact this candidate