Customer Service Representative
Resume:
Jamaya knight
Yazoo, MS, *****
**************@*****.***
Objective:
Dedicated and experienced Customer Service Representative with 4 years of remote work experience. Seeking to leverage my exceptional communication and problem-solving skills to
provide excellent customer support and contribute to ABC Customer Solutions' success. Summary of Qualifications:
• 4 years of experience in customer service, both in-office and remote settings.
• Proficient in using customer support software and CRM systems such as Zendesk and Salesforce.
• Strong written and verbal communication skills with a high level of professionalism.
• Excellent problem-solving abilities and a customer-focused approach.
• Proven ability to work independently and meet or exceed performance targets. Professional Experience:
Customer Service Representative ABC Customer Solutions Remote June 2020 - Present
• Manage customer inquiries and resolve issues via email, chat, and phone with an average of 50 inquiries per day.
• Maintain a 95% customer satisfaction rating through effective problem resolution and proactive communication.
• Provide product information, process orders, and track shipments, resulting in a 10% increase in sales.
• Collaborate with the team to improve response time and customer service processes, leading to a 20% reduction in resolution time.
Education:
Bachelor of Arts in Communication XYZ University Anytown, USA May 2019 Skills:
• Customer Relationship Management
• Email and Chat Support
• Problem Solving
• Multi-Tasking
• CRM Software (Zendesk, Salesforce)
• Excellent Written and Verbal Communication Skills
Contact this candidate