Jamaya knight

*** ****** ******

Yazoo, MS, *****

662-***-****

ad4j91@r.postjobfree.com

Objective:

Dedicated and experienced Customer Service Representative with 4 years of remote work experience. Seeking to leverage my exceptional communication and problem-solving skills to

provide excellent customer support and contribute to ABC Customer Solutions' success. Summary of Qualifications:

• 4 years of experience in customer service, both in-office and remote settings.

• Proficient in using customer support software and CRM systems such as Zendesk and Salesforce.

• Strong written and verbal communication skills with a high level of professionalism.

• Excellent problem-solving abilities and a customer-focused approach.

• Proven ability to work independently and meet or exceed performance targets. Professional Experience:

Customer Service Representative ABC Customer Solutions Remote June 2020 - Present

• Manage customer inquiries and resolve issues via email, chat, and phone with an average of 50 inquiries per day.

• Maintain a 95% customer satisfaction rating through effective problem resolution and proactive communication.

• Provide product information, process orders, and track shipments, resulting in a 10% increase in sales.

• Collaborate with the team to improve response time and customer service processes, leading to a 20% reduction in resolution time.

Education:

Bachelor of Arts in Communication XYZ University Anytown, USA May 2019 Skills:

• Customer Relationship Management

• Email and Chat Support

• Problem Solving

• Multi-Tasking

• CRM Software (Zendesk, Salesforce)

• Excellent Written and Verbal Communication Skills