Night Shift Customer Service
Resume:
Amberely Maclin
Orlando, FL *****
**************@*****.***
A long term commitment with a great company.
Willing to relocate: no
Authorized to work in the US for any employer
Work Experience
Manager
Checkers Drive-In Restaurants, Inc. - Orlando, FL
March 2021 to Present
• Assured customer satisfaction at all times
• Managed shifts
• Handled day-to-day operations
• Responsible for running night shift
• Supervised 6 employees
Manager
Burger King - Orlando, FL
October 2020 to February 2021
• Open store
• Close store
• Supervise employees
• Count cashier drawers and load
• Drop deposits
• Secure and monitor store before open and close
Housekeeper
La Quinta Inns & Suites - Huntsville, AL
July 2019 to February 2020
• Replace soiled towels and linen, vacuum room carpets, and sweep, scrub, wax, and polish floors using brooms, mops, and powered scrubbing and waxing machines in a 300+ room hotel
• Arranged for the provision of extra room furniture, beddings, linen, and towels for guests with special needs
• Maintained lists of vacant rooms that required housekeeping attention before the arrival of their next occupants
Custodian
Office Pride Commercial Cleaning Services - Huntsville, AL March 2019 to February 2020
• Followed directions from supervisors to adhere to a rotation schedule of assigned quadrants, working with co-workers as a team
• Provided carpet cleaning vacuuming, floor care, trash removal and restroom cleaning
• Removed all finger marks and smudges from vertical surfaces, including doors, door frames, around light switches, private entrance glass and partitions Sales Representative
JDT EnrollmentGroup
November 2016 to December 2018
Lower interest rates for customers.
Organized and manage client information safely and securely. Keep a positive attitude while dealing with upset customers and over came any objections or issues. Kept work area clean at all times.
Executed daily operations of contacting clients and potential clients to inform them of new services provided by the company.
Sales Rep
Orlando Visions - Orlando, FL
January 2016 to November 2016
Wrote orders and scheduled initiation of services. Periodically conferred with clients and establishment personnel to verify satisfaction with service and to resolve complaints.
Revised and expanded prospectus to meet clients' needs. Planned and prepared technical reports, memoranda and instructional manuals as documentation of program development.
Analyzed data processing requirements of prospective clients and drew up prospectuses of data processing plans designed specifically to serve clients' needs. Called on prospective clients to explain types of services provided by establishment such as inventory control, payroll processing, data conversion, sales analysis and financial reporting. Contacted representatives of government, business and industrial organizations to solicit business for data processing establishment.
01/13/2016 Total Security Vision One Orlando, FL
Education
Bachelor's in Psychology
Post University - Huntsville, AL
April 2020 to Present
Certificate in Office Information Systems
JF Ingram State Technical College
2014
GED
J.F Ingram State Technical College
2012
College STC in Cosmetology
J.F Drake State Technical College - Huntsville, AL Skills
• Any microsoft grenerated program (7 years)
• Customer Service
• Customer Care
• Call Center
• Customer Support
• Housekeeping
• Microsoft Office (7 years)
• Excel (7 years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (7 years)
• Microsoft Outlook (7 years)
• Custodial Experience
• Sales
• Management
• Telemarketing
• Microsoft Excel
Certifications and Licenses
Commercial telephone seller certification
Assessments
Call Center Customer Service — Proficient
March 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Verbal Communication — Familiar
April 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Food Safety — Completed
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Work Style: Reliability — Expert
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Expert
Home Health Aide Skills — Completed
July 2020
Providing care to patients in a home setting
Full results: Completed
Sales Skills — Proficient
March 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Proficient
Scheduling — Familiar
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate