Call Center Front Desk
Resume:
JOANNE M. HARTLEY
Mogadore, Ohio 44260
ad4j88@r.postjobfree.com
EXPERIENCE
September 10, 2014 – Present
CRYSTAL CLINIC ORTHOPEDIC
Scheduler, Registration and Verification / Call Center / Authorization Specialist
Duties
Schedule patients within Crystal Clinic for office appointments
Schedule injection and Post Operative appointments
Register patients accurately and efficiently in multiple systems
Obtain patients demographic and insurance information
Verify patients insurance information
Obtain authorization for injections, diagnostic testing and surgeries
Complete referrals from PCP
Obtain information from Mitel Voice Mail for trauma patients
Mitel phone services, multiple line services
Close relationships with staff, nurses, physicians and PCP
Front desk check in and check out
EXPERIENCE
September 8, 1987 – September 8, 2014
SUMMA HEALTH SYSTEMS
Insurance Verification and Denials
2000 – 2014
Duties
Verify insurance benefits for surgeries and diagnostic testing
Verify insurance coverage
Obtain referral
Collect c/o pays and deductibles
Document all patients information in systems
Work denial reports to submit to insurance companies
Multi task with daily projects
SUMMA HEALTH SYSTEMS
Registration and Bed Control
1987 – 2000
Duties
Registration patients accurately and efficiently in the system
Obtain patients demographics and insurance information
Complete all ABN and MSP
Obtain advanced directive data
Responsible for ICD 9 coding for all services to insure accurate billing
Admission- Direct -Scheduled – ER
Bed Control- Assign patients to floor / beds after admissions and surgeries
EDUCATION
1981 Graduated
Stow, Ohio Lake view High School
SKILLS
Ability to work independently
Self motivation and great organization skills
Ability to work under pressure
Excellent communication skills
REFERENCE
Barbara Bestvina 330-***-**** retired nurse
Jennifer Lamp 330-***-**** previous co worker
Martie Weyrick 330-***-**** current co worker
Contact this candidate