Mark Fajardo

615-***-****

615-***-****

*** ****** ******, *******, ** 43558

ad4j7h@r.postjobfree.com

Objective I would like to work for a company where I can utilize the customer service and technical skills that I have gained over the years, to gain more knowledge, and contribute in the most effective manner.

Skills & Abilities • Strong written and verbal communication

• Working well with others and independently

• Ability to multi-task

• Fast learner

• Computer proficient

o MS Office applications and MS systems (Win 7, Win 10) o Apple IOS

• Researching, troubleshooting, and analyzing complex issues for process improvement and/or improvement to systems or platforms. Experience Wendy’s Toledo, OH November 2023 – Present General Manager/Shift Manager

• Inventory counting and recording

• Cash management

• Ensure proper standards and procedures are being followed

• Properly handling food and preparation

• Opening and closing administrative duties

Nature Fresh Farms, Inc Delta, OH May 2023 – June 2023 IT Technician

• Utilized Connect Wise & Automate data management software for new setups, remote access & onsite end user IT support for workstation and mobile devices

• Installed and maintain structured network cabling o Certified in forklift & machinery

• Provided technical support assistance to operations in greenhouse and warehouses

• Coordinated with vendors and remote support teams to resolve technical problems with all IT systems

• Documented tasks within service desk software

• Completed IT internal and end user documentation 2

• Provided after-hours support during scheduled on-call rotations escalating issues to the team as required

• Provided excellent customer service and support to non-technical use Buckeye Broadband Northwood, OH September 2022 – February 2023 Technical Support Agent

• Tier 1 Support to assist customers via phone for phone, internet, and tv.

• Troubleshoot and address technical questions and queries to help resolve issues before referring them to Tier 2

Intellect Solutions Inc Franklin, TN January 2022 – April 2022 Computer User Support

• Contract position with Internal Revenue Services

• Point of contact for setting up computers for employees coming back to the office

• Provided support for help with troubleshooting

Field Technician Nashville, TN June 2021 – July 2021 NTT Data

• Advanced configuration and repair of desktop/notebook computer equipment.

• Troubleshooting technical issues on desktop/notebook computer equipment.

• Identifying potential issues that could adversely impact end user experience and following through action steps.

Self-Employed Service Tech Hermitage, TN November 2019 – current

• Taking in home service calls for computer related & cellphone related queries

• In home base training with clients on MS applications and Apple IOS devices

• Building new desktops

• Installing MS Office applications and MS systems (Win 7, Win10) Comdata Nashville TN January 2019 – November 2019

IT Specialist

• Provided support for the Comdata Proprietary Hardware and Software including the Allied Technologies’ pump interface.

• Used Service Management System in documenting calls and issues. 3

• Utilized DGS software in troubleshooting Gilbarco pumps.

• Utilized Petro Leader Website in maintaining and troubleshooting SmartSite and Comsite.

Sodexo CTM Brentwood TN January 2013 – May 2017

Desktop Support Specialist

• Software/ Hardware inventory, installations, and troubleshooting.

• Provided support for a proprietary Software, Windows 7, Outlook, and other software.

• Customer Service support

• Data maintenance, data entry, and data integrity ITT Technical Institute – Nashville, TN

Associate of Applied Sciences in Computer Network Systems Graduation: March 2013

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