Krystal Renee Thomas

San Antonio, TX ***** 726-***-**** ad4j57@r.postjobfree.com WWW: Bold Profile

Professional Summary

Enthusiastic and eager to contribute to team success through hard work, Attention to detail and excellent Organizational skills. Motivated to learn, grow and excel. Highly organized, resourceful and detail-oriented. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.

Skills

Clerical

Detail-oriented

Critical thinking

Team building

Microsoft Office

Records management

Creative problem solving

Verbal and written communication

Compassion

Customer Support

Issue Resolution

Work History

Amazon flex 3-23 to present

Member Service Representative, 10/2021 - 04/2023

USAA Federal Savings Bank – San Antonio, TX

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Handled complaints with prompt, courteous service to uphold professional reputation.

Educated and engaged customers with new bank products and services.

Responded to customer calls and emails to answer questions about products and services.

Opened customer accounts and provided deposit and withdrawal receipts.

Verified customer identification and documentation for compliant transactions.

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Resolved customer issues through thorough dispute investigation.

PROBATE & ESTATE CLERK, 01/2021 - 10/2021

BEXAR COUNTY CLERK – San Antonio, TX

Responded to requests for information from public, other municipalities or state and federal legislative offices

Answers questions face to face or via phone

Manage over 60 call daily

Prepares abstracts of judgment and execution

Prepares files for transfer, responsibly processes electronic filing

Created documents with decedent information and verified all data against database information

Performed routine data entry or document management

Created documents with applicant information and verified all data against Odyssey database information

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Handled complaints with prompt, courteous service to uphold professional reputation.

SR CRIMINAL OPERATION CLERK, 03/2020 - 01/2021

BEXAR COUNTY CLERK

Responsible for reviewing and accepting electronically filed documents

Creating and maintaining Judgment NISI cases

Determining and updating cause number and processing numerous court assignment

Determine bond amount of all indictments, waivers of indictments and processing accordingly

Issuing warrants and other services

Scanning documents and monitors screen image to ensure proper recording

Performing quality assurance on scanned documents

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Proved successful working within tight deadlines and fast-paced atmosphere

Actively listened to customers' requests, confirming full understanding before addressing concerns

DISTRICT CIVIL CLERK, 05/2019 - 03/2020

BEXAR COUNTY COURTHOUSE

Types letters and memos utilizing personal computer, typewriter and/or word processor

Completed clerical tasks such as filing, copying and distributing mail

Enters and updates data in personal computer or CRT

Interacted with customers by phone, email or in-person to provide information

Welcomed office visitors and alerted staff to arrivals of scheduled appointments

Responds to general questions and complaints regarding department or work

Delivered clerical support by handling range of routine and special requirements

Verified accuracy of business records by consistently updating customer information

Maintained staff directory and company policy handbook for human resources department

OFFICE ASSISTANT 1, 06/2018 - 05/2019

BEXAR COUNTY SHERIFF OFFICE

Managed over 60 calls daily

Preparing and routing appropriate legal paperwork to Sheriff's Office and Pretrial Services for release or retention of arrestee persons

Carried out day-day-day duties accurately and efficiently

Improved operations through consistent hard work and dedication

Interacted with customers by phone, email or in-person to provide information

Handle special project for Commanding Officer

Arranged rapid office equipment repair and maintenance with vendors

Completed clerical tasks such as filing, copying and distributing mail

INMATE BOOKING CLERK, 05/2018 - 06/2018

BEXAR COUNTY SHERIFF OFFICE

Under direct supervision, responsible for obtaining information from arrested individuals

Process incoming arrestees

Prepares inmate paperwork

Enters and deletes information in computer system;

Assembles and distributes inmate paperwork

Calculates ticket fines and/or incarceration time

Receives and deposits money for release of inmates

Issues authorization release forms

Handled 60 calls per day to address families inquiries and concerns.

Developed and implemented performance improvement strategies and plans to promote continuous improvement

Worked flexible hours; night, weekend, and holiday shifts

EMPLOYMENT SPECIALIST, 07/2015 - 05/2018

BAPTIST MEDICAL CENTER

In charge of front desk and Managed over 75 incoming calls daily

Matched clients to open positions based on skills and work requirements.

Responsible for Inventory and Ordering Supplies for Office and Hospital

Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations and unemployment.

Acted as staff member advocate, encouraging and supporting CHRO to identify and resolve conflicts.

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Process I-9 and W-4 documents

Participate in Performance Improvement Activities

Managed over 75 call daily

MOTOR VEHICLE PRESENTATIVE, 07/2014 - 04/2015

STATE OF CALIFORNIA DMV

Responded to requests for information from public, other municipalities or state and federal legislative offices.

Created documents with applicant information and verified all data against DMV database information.

Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.

Performed routine data entry or document management.

Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Informed customers by mail or telephone of additional steps needed to obtain licenses.

Verified authenticity of documents such as foreign identification or immigration documents.

Updated operational records or licensing information using computer terminals.

Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.

LOAN PROCESSOR, 04/2010 - 05/2014

MY GOOD STEWARD

Set up and completed loan submission packages.

Upheld complete confidentiality of all submitted information according to release guidelines.

Prepared documents for underwriting by verifying client income, credit reports and other information.

Looked over and approved various types of loans.

Provided quick turnaround times to maintain fast-past schedule.

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.

Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.

Notarized documents

SR DETENTION OFFICER, 01/1989 - 05/2004

LOS ANGELES POLICE DEPT

Working Supervisor fingerprinting, feeding, processing inmates.

Communicated with Commanding Officers in regards to upcoming events and projects

Worked flexible hours; night, weekend, and holiday shifts

Managed team of 50 employees, overseeing hiring, training, and professional growth of employees

Participated in team-building activities to enhance working relationships

Resolved problems, improved operations and provided exceptional service

Maintained excellent attendance record, consistently arriving to work on time

Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment

LOAN MODIFICATION PROCESSOR, 12/2006 - 02/2010

SOS FINANCIAL

Managed over 75 calls daily

Handled any conditions sent from underwriting departments.

Looked over and approved various types of loans.

Set up and completed loan submission packages.

Checked packages for appropriate documentation.

Provided quick turnaround times to maintain fast-past schedule.

Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.

Coordinated closing process with attorneys, title companies and government clerks.

Maintained long-term relationships with customers to provide best-in-class customer service.

Processed loans within various departments to achieve timely, accurate and fair proceedings.

Education

Commercial Driving License, 11/2023

Excel Truck Driving School - San Antonio, TX

CDL Tankers and Hazmat (waiting for background) TWIC Card

Certification: Medical Billing And Coding, 09/2009

Everest College - Gardena - Gardena, CA

High School Diploma: 06/1983

DORSEY HIGH SCHOOL - LOS ANGELES, CA

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