SONA MUTHYALA

San Jose, CA Mobile: 408-***-**** ad4j3v@r.postjobfree.com

OBJECTIVE

Senior Salesforce Developer with 6+ years of professional experience in all phases of Software Development Life Cycle (SDLC) which includes Requirement Gathering, Design, Development and Implementation of projects in Force.Com Platform. Possesses a comprehensive understanding of Salesforce.com CRM and its development lifecycle. Demonstrated expertise in developing client trust and relationships, effective communication, and implementing IT solutions to address business challenges with a strong passion for problem-solving.

PROFESSIONAL SUMMARY

• Proficient in Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Vlocity Cloud with a focus on delivering end-to-end solutions from ideation to deployment.

• Proficient in working with Lightning App Builder (Lightning Pages), Lightning Aura Components and Lightning Web Components (LWC).

• Experience working with Omni scripts, Data raptors, and Integration Procedures.

• Good hands-on Experience with Vlocity Omni Studio, Omni scripts, Flex cards for front-end applications and step by step screens based on business requirements.

• Authored Systems Requirement Specification (SRS), Use cases, System Requirement Change Request and Data Dictionary to Delta’s SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.

• Skilled in Content Builder for designing and creating visually appealing email templates and content assets, ensuring a consistent and appealing brand image across campaigns.

• Proficient in using AMP script to customize and personalize email content dynamically, retrieve data from data extensions, and implement conditional logic for enhanced email personalization.

• Managed and optimized data extensions to support targeted marketing campaigns.

• Ideally experienced in Mobile Studio for designing and managing mobile marketing campaigns, including SMS and MMS messaging, to reach customers through their preferred mobile channels.

• Demonstrated expertise in Automation Studio for setting up and automating marketing workflows, including triggered emails, data integration, and multi-step automation processes.

• Developed Email Templates for multiple Languages.

• Created Email Templates in Content Builder and was responsible for email tracking.

• Experienced on email mobile journeys using Email Studio, Mobile Studio.

• Worked on Agile and waterfall methodologies to implement end-to-end projects. Involved more in user story grooming, story estimations, and sprint demos.

• Pretty much confident and hands-on experience with Apex Classes, Apex Triggers, Batch apex, Schedule apex, test classes, mock test classes, utility classes and visual force pages.

• Worked on Salesforce OOTB functionalities like Screen flows, and Record triggered flow, Schedule- Triggered Flow and Orchestration Flow.

• Also experienced with Custom metadata, custom settings, and Custom labels for multi-language applications.

• Hands-on experience with the CICD deployment model. Utilized Copado, bitbucket, GitHub, Jenkins with Visual studio.

• Experience with REST API/SOAP API to integrate with third party systems like Java, pega, SAP and MuleSoft.

• Worked on Integration Procedures and Data Raptors for backend operations with standard and custom objects along with REST API calls and worked on Angular Vlocity templates, and Vlocity Cards.

• Hands-on experience on creating custom Objects and Tabs, designing Custom Fields and page layouts, assigning Validation Rules, Field-Level Dependencies, Record Types, Approval Processes, and Reports and Dashboards.

• Skilled expertise in translating business requirements into technical specifications, developing custom applications, and integrating third-party systems.

• Collaborative team player known for delivering high-quality code, providing technical leadership, and staying updated with industry best practices.

• Experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies, creating new relationships using Lookup, Master-Detail and Junction Objects.

• Expertise in administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notifications and templates, Reports, and Dashboard and also querying Process Salesforce objects, using SOQL and SOSL.

• Experienced in Batch Processing (Batch Apex) and Scheduling (both manually and automated).

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications and customized existing Visualforce to align with salesforce new Lightning UI experience.

• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.

• Proficient with Object Oriented Programming and development web-based applications using Java technologies: HTML, CSS, XML, and JavaScript.

• A well-organized, goal-oriented, highly motivated effective team member with excellent analytical, troubleshooting, and problem-solving skills.

• Experienced with Code reviews based on standard guidelines and best practices and Handled critical bug fixes for production support based on SLA’s.

Technical Competencies:

Salesforce Technologies Salesforce Lightning Aura and Web Components, Apex Classes, Triggers, SOSL, SOQL, Visualforce Pages, Workflow & Approvals, Integration Languages APEX, Core Java, PLSQL, HTML, AngularJS, Java Script, CSS Software Products/Tools Toad, Putty, Eclipse, Force.com IDE, Workbench, Data loader, Import Wizard, Change Sets, VS Code, GitHub, COPADO.

Solution Environment HP-UX 11.23 Titanium, Oracle 10g Database Web Technologies Visual Force, Java Script, HTML, CSS. Version Control GIT, Bit Bucket, Salesforce CLI, Visual Studio Code Professional Experience:

• Currently working as Senior Salesforce Developer in Abbott from August 2021 to Present.

• Worked as Salesforce Developer with Unilever from Jan 2021 to August 2021.

• Worked as Software Engineer with Microsoft from June 2017 to Dec 2020. CERTIFICATIONS:

• Salesforce Certified Administrator.

• Salesforce Certified Platform Developer 1.

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified OmniStudio Developer

PROJECT 1:

Project: ABBOTT – HYDERABAD, INDIA

Role: Senior Salesforce Developer

Duration: August 2021 to Present

PROJECT DESCRIPTION:

Abbott project undertakes support, maintenance and enhancement activities of Marketing and Sales applications on the SFDC.

ROLES AND RESPONSIBILITIES:

• Involved in Direct discussions with the Business users to gather the requirements and provided input for the design from a Technical Standpoint.

• Spearheaded development efforts as a Senior developer, leading module ownership and mentoring the development team.

• Worked on Email Studio, Content Builder, AMP script, Journey Builder and Automation Studio, and ideally also Cloud Pages and Mobile Studio.

• Skillfully used Content Builder to design and create visually appealing email templates and content assets ensuring a consistent and visually attractive brand image.

• Gained valuable experience in Mobile Studio, designing and executing mobile marketing campaigns including both SMS and MMS messaging strategies.

• Utilized Automation Studio for setting up and managing automated marketing workflows which is used for creation of triggered emails, seamless data integration, and the execution of multi-step automation processes.

• Facilitated communication between Vlocity Omniscripts and Web Components and the Development and implementation of Vlocity procedures, including Integration, Data Raptors, Flex Cards, Omni scripts, and Decision Matrices.

• Experience with SFDX Environments by creating Scratching Orgs and pulling the metadata from the Sandbox and worked on developing new functionalities.

• Using salesforce Lightning UI created Lightning apps combining Lightning design system, Lightning App builder and Lightning component features and also implemented re-usable lightning components to utilize throughout the application.

• Created REST API’s and SOAP APIs from scratch level, worked on wrapper classes based on Request JSON format.

• Worked on customization of the application using LWC, AURA Components and VF pages and specialized in inter-component communication between Aura and LWC.

• Developed a robust error logging system utilizing APIs, enabling real-time monitoring of API requests, responses, and errors during API calls.

• Enhanced existing Visualforce pages, along with their supportive Controller Classes, by automating functionalities through the creation of Triggers and Apex Classes.

• API integration using Connected App and OAuth 2.0. Understanding of Named Credentials.

• CI/CD process for deployment using Copado and GitHub combination and Utilized Bitbucket for efficient and reliable code deployments.

• Salesforce CRM Admin activities like Creation of Users, Changing Permissions of the Users and Deactivation of the User.

• Played a pivotal role in application enhancement and maintenance, demonstrating excellent communication and interpersonal skills in diverse team environments.

• Responsible for coding, configuring, testing, and debugging new campaigns across Email, Mail, SMS, and PUSH.

• Exhibited strong leadership qualities, aligning with organizational goals and driving project success.

• Demonstrated skill in project management, ensuring timely delivery within set deadlines. Environment: Lightning Web Components, Aura Components, Apex classes, VisualForce Pages, Vlocity, SOQL, SOSL

PROJECT 2:

Project: UNILEVER

Role: Salesforce Developer

Duration: January 2021 to Aug 2021

PROJECT DESCRIPTION:

Worked on Developing internal Unilever application for sales, service and case management process. ROLES AND RESPONSIBILITIES:

• Involved in Salesforce.com configuration/customization.

• Experienced with Vlocity Omni Scripts, Integration Procedures, Data Raptors, templates, Vlocity with LWC, and Vlocity debugging.

• Worked with Vlocity cards and templates in conjunction with Lightning Web Components (LWC), combining these technologies to create customized and highly functional solutions.

• Worked on digital BSS (Business Support Systems) applications within the Salesforce platform, specifically in the context of Vlocity Communications.

• Worked on LWC Components, Aura Components and Apex Classes.

• Developed Order and Amendment Order Creation Flow using Aura and Web Components.

• Led deployment processes using COPADO and VS Code, including post-sprint component back promotion.

• Designed diverse auto-response email templates for customer engagement.

• Conducted unit testing in sandbox environments and supported CRM deployment validation.

• Developed and maintained a Jenkins-based Continuous Integration framework.

• Collaborate with members of the Marketing Cloud Campaign Solutions team to manage, create, and deploy campaigns on behalf of Marketing Cloud clients by executing tasks related to audience segmentation, email scheduling and email sending.

• Prepared custom reports by running SQL queries on the backend data views of the marketing cloud.

• Prepared Unit Test Plan Documents and Test Cases for review.

• Worked with CRM Application Development Team to complete development, test support and deployment activities.

• Integrated enterprise systems with Salesforce using REST and SOAP APIs.

• Utilized Data Loader for Salesforce data migration and automation.

• Implemented various AppExchange products as per organizational needs.

• Actively involved in Agile/Scrum daily standup meetings.

• Provided internal JIRA support and user issue resolution.

• Gained experience in Salesforce Sales Cloud, Service Cloud and Marketing Cloud operations. Environment: Lightning Web Components, Aura Components, Apex classes, VisualForce Pages, REST, SOAP, SOQL, SOSL, Vlocity, Agile.

PROJECT 3:

Project: Microsoft

Role: Salesforce Engineer

Duration: June 2017 to December 2020

PROJECT DESCRIPTION:

This Service Cloud Application is used for supporting End users with In-built features. ROLES AND RESPONSIBILITIES:

• Worked on existing Visualforce pages and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.

• Worked extensively with Email Studio, Content Builder, Journey Builder, Automation Studio, Cloud Pages, and Mobile Studio.

• Created reusable LWC Components, Apex classes, and REST Integration Classes.

• Developed solutions including Einstein Chatbot, Einstein Prediction Builder, and Next Best Action.

• Worked on Case Management application in the sales cloud for Associates to Support customers in Registering different types of cases and keep track of them.

• Implemented Community pages for the call center agents.

• Created Custom Metadata, custom settings, and Lightning flows to automatically update Work Types based on defined criteria.

• Code coverage test classes to achieve more than 90% with best practices.

• Worked on converting the workflows and process builders to flows and validation rules for email templates.

• Building custom data integrations between Salesforce and other applications.

• Worked on data loader, workbench, import wizard, and more utilized salesforce inspector.

• CI/CD process for deployment using Copado and GitHub combination and release management using GIT and Change Sets.

• Created custom Visual Force page as well as few extensions to standard page, Apex classes in accordance with the requirements that the standard page would not suffice.

• Actively Engage in the discussions regarding Features and story Grooming and presenting the ideas on how the requirement can be executed.

• Crafted custom login, password recovery, and password check pages for Community Cloud.

• Managed multiple Sandbox environments for Development, Testing, UAT, and Training.

• Designed and developed Web services using REST for Open certs.

• Engaged in migration activities utilizing Change sets and Workbench.

• Provided support during Production Go-Live phases and promptly resolved bugs and issues as they arose.

• Conducted client interactions for requirement clarifications and actively participated in daily sprint planning and review meetings.

• Gained experience in Salesforce Sales Cloud, Service Cloud and Experience Cloud operations. Environment: Lightning Web Components, Aura Components, Apex classes, VisualForce Pages, REST, SOAP, SOQL, SOSL.

Education:

Master’s in Computer Science from William Jessup University, SanJose. (Expected Graduation Year: 2025)

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