Stewarding Supervisor Customer Service

VINOTHAN YOGARAJAH

STEWARDING SUPERVISOR

YEMEK DOHA CATERING SERVICES

PHONE: +974-********

Email: **********@*****.***

PROFESSIONAL SUMMARY

Hard working and dependable stewarding supervisor with 8 years of experience, has leadership skills and ability to effectively communicate with crews, corporate, management and clients. Has a client focused approach and observe principles of good customer service delivery. EXPERIENCE

30TH NOVEMBER 2019 - PRESENT

STEWARDING SUPERVISOR

YEMEK DOHA CATERING SERVICES (ISO 22000-2018 CERTIFIED COMPANY) QATAR

• Supervised cleaning staffs, ensuring they meet with the highest standards of cleanliness.

• Efficiently maintained work schedules daily.

• Trained all steward in commercial cleaning process ensuring that all staffs have a complete understanding of the company policy.

• Ensured all stewards have sufficient cleaning materials supplies and the knowledge of how to use them.

• Employed deep cleaning techniques for areas in need of additional sanitation.

• Reviewed employee performance and devised improvement plan to achieve goals.

• Actively participated in Implementation of ISO 22000 – 2018

• Managing a team of 32 personnel in a busy commercial catering. 5TH JANUARY 2016 – 4TH APRIL 2017

SALES ASSISTANT

AL MARAI FOODS - QATAR

• Maintained and organized, presentable merchandise to drive continuous sales.

• Analyzed and properly processed product returns.

• Worked alongside with retail representatives to boost sales

• Organized racks and shelves to maintain store visual appeal.

• Supplied management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.

• Expedited the resolution of customer problems and complaints to maximize satisfaction. 12TH JANUARY 2011 – 1ST JULY 2015

HOUSE KEEPING SUPERVISOR

GOLDEN TULIP HOTEL

SAUDI ARABIA

• Supervise employees in the daily process of cleaning vacant and stayover guest rooms.

• Ensure all common areas are clean.

• Train new employees on the duties and responsibilities of the department.

• Quickly resolve guest complaints and concerns.

• Inspect all vacant and cleaned rooms daily to ensure standards are met.

• Work closely with front desk, department executives, maintenance, and general manager to address issues and concerns.

• Responsible for inventory control items in guest rooms. EDUCATION

COMPLETED BATCHELOR OF ARTS IN 2010.

SKILLS

• Good command in English, Arabic, Hindi, and Tamil

• Very good communicator

• Higher interpersonal skills

• Good Leadership Qualities

• Good knowledge of Computer

PERSONAL INFORMATION

Date of Birth : 23rd Sep. 1987

QID Number : 287********

Passport Number : N8344067

Civil Status : Married

Nationality : Sri Lankan

DECLARATION

I hereby declare that the details mentioned above in my resume are correct to the best of my knowledge and belief.

Vinothan Yogarajah

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