Kelly Solano

ad4j2e@r.postjobfree.com

478-***-****

I have over 25 years of customer service and management experience. Highly skilled in delivering outstanding service by greeting and serving customers in a prompt, friendly manner. I have utilized my exceptional hospitality skills and first-rate customer care abilities to ensure recurring business and maximize revenue. I possess excellent organizational, interpersonal and communication skills. I also have the ability to handle a high volume, fast-paced, multi-tasking environment.

I am well aware of the importance of prompt, attentive service and painfully aware that it is rare these days. If you’re looking for a hard worker and quick learner to provide superior service and to promote customer satisfaction, you’ve found one.

Q U A L I F I C A T I O N S

● Very organized and excellent leadership skills

● Experienced in all aspects of hospitality and customer service

● Able to multitask in a fast paced environment

● Demonstrated the ability to handle stress, deal effectively with customers, and provide a positive work environment

● Self-motivated, professional and detail oriented

● Extensive computer skills

● Great customer service skills

● Well-versed in suggesting additional items to customers

● Ability to learn menu to answer questions and remember details regarding orders

W O R K H I S T O R Y

2020-2022

Server, Ruby Tuesday’s, St. Augustine, FL

Greeted patrons and answered questions regarding food and cocktails

● Suggested appetizers, cocktails, and dessert to enhance customer experience

● Took and placed order from customers on POS System Helped kitchen staff in food, salad and dessert preparation

● Placed order, prepared, and served drinks from full service bar

● Cleaned restaurant's premises before starting and after closing

● Pre-bussed and cleaned tables for next patron

● Set up and broke down station and completed side work

● Presented the customer with bill, took payment and made change as necessaryGreeted patrons and answered questions regarding menu and food and cocktails

2019-2020

Server, Antonio’s Pizza, St. Augustine, FL

● Greeted and seated guests and answered questions regarding menu and food

● Checked and packaged food for takeout

● Took and placed order from customers on POS System

● Helped kitchen staff in food, salad and dessert preparation

● Pre-bussed and cleaned tables for next patron

● Completed running and closing side work

● Presented the customer with bill, took payment and made change as needed 2015-2019

Server, Aunt Kate’s Restaurant, St. Augustine, FL

● Greeted and seated patrons and answered questions regarding menu and food and cocktails

● Suggested appetizers, cocktails, and dessert to enhance customer experience

● Took and placed order from customers on POS System

● Helped kitchen staff in food, salad and dessert preparation

● Pre-bussed and cleaned tables for next patron

● Completed running and closing side work

● Presented the customer with bill, took payment and made change as needed 2012-2013

Server, Mama Mia's,Warner Robins, GA

● Greeted patrons and answered questions regarding menu and food and cocktails

● Suggested appetizers, cocktails, and dessert to enhance customer experience

● Took and placed order from customers on POS System Helped kitchen staff in food, salad and dessert preparation

● Placed order, prepared, and served drinks from full service bar

● Cleaned restaurant's premises before starting and after closing

● Pre-bussed and cleaned tables for next patron

● Set up and broke down station and completed side work

● Presented the customer with bill, took payment and made change as necessary 2010-2012

Manager, Tiki Time, Warner Robins, GA

● Managed the day to day operations and support staff

● Ordered food and supplies as needed

● Dealt with vendors and tracked inventory

● Accounts receivable and payable

● Implemented safety, sanitation, and quality controls

● Scheduling of all associates

● Filled in as needed during volume

● Managed employee hours and payroll

2008-2009

Office Manager, Still Financial Group, Nacogdoches, TX

● Managed the day to day operations of the office and supervised support staff

● Created and updated company website

● Prepared Sales/Marketing brochures

● Accounts Receivable/Payable

● Payroll & Taxes

● Repaired and maintained office network and computers 2005-2008

Receptionist/Bank Specialist, State Farm,

Warner Robins, GA & Carthage, TX

● Answered multi-line phone system and directed clients to staff

● Handled all offices duties including, copying, faxing, emailing, & postal mail

● Completed and passed Georgia Property and Casualty Test

● Completed Bank Training

● Promoted to Bank Specialist

● Marketed Bank products to existing clients

● Instrumental in Agent achieving bank goals for 2 years

● Trained co-workers in bank procedures and helped to pass exams

● Successful in helping clients by opening needed accounts or by refinancing homes or automobiles

2003-2005

Office Manager, Warner Robins Massage Clinic, Warner Robins, GA

● Managed over eight-hundred clients and five massage therapists

● Accounts Receivable/Payable

● Contacted medical insurance companies to verify client benefits

● Payroll-both for employees and independent contractors

● Set-up and began filing insurance claims

● Organized On-site events

● Prepared Sales/Marketing brochures

Created professionally composed correspondence and reports

● Kept client files updated

● Scheduled and confirmed appointments

1999-2003

Bartender/Assistant Manager, Margaritaville, Warner Robins, GA

● Greeted customers

● Mixed and served cocktails, beer, and wine in addition to food

● Placed liquor and beer orders with distributors

● Ran register and balanced receipts

● Accounts Receivable/Payable

● Scheduling

● Supervised servers and cooks

1992-1999

Bartender/Assistant Manager, Friends on the Hill, Warner Robins, GA

● Greeted customers

Mixed and served cocktails, beer, and wine in addition to food

● Placed liquor and beer orders with distributors

● Ran register and balanced receipts

● Accounts Receivable/Payable

● Scheduling

● Supervised servers and cooks

R E F E R E N C E S

Stephanie Corso. Owner, Mama Mia's

Office: 478-***-****

Debbie Armstrong, Owner, Tiki-Time

Cell: 478-***-****

Rick Still, Owner/Agent, Still Financial Group

Office: 936-***-****

Cathy Gately, Office Manager, Still Financial Group Office: 936-***-****

Maria Delanghe, Agent, State Farm

Cell: 478-***-****

Jimmy Spinks, Owner/Agent, State Farm

Office: 478-***-****

Contact this candidate