Rejoyce Kemp

Lake Elsinore, CA 949-***-**** ad4j20@r.postjobfree.com

Profile

Dedicated and personable professional specialist with a proven proficiencies of delivering exceptional support and fostering positive customer relationships. With more than 12 years of experience, I thrive in fast-paced environments where my strong communication skills and problem- solving abilities shine. I am adept at resolving inquiries efficiently, ensuring customer satisfaction, and exceeding service expectations. My approach is customer-centric, focusing on empathy and active listening to understand and address concerns effectively. Proficient in utilizing various CRM systems and adept at multitasking, I excel in managing high call volumes while maintaining accuracy and professionalism. I am committed to providing tailored solutions to meet individual customer needs and contributing to the overall success of the team. Eager to leverage my skills and enthusiasm for customer service in a dynamic organization where I can continue to grow and make a positive impact. Core Competencies

Efficiently resolve customer inquiries to ensure satisfaction and exceed service standards.

Utilize CRM systems proficiently for accurate customer data management.

Manage high call volumes while maintaining professionalism and accuracy.

Foster positive customer relationships through empathy and active listening.

Provide tailored solutions to meet individual customer needs effectively.

Contribute to team success by delivering exceptional customer support.

Continuously strive to exceed service expectations and enhance customer experiences. Skills

Customer Service

Communication Abilities

Problem-solving

Active listening

Empathy

CRM

Multitasking

Team collaboration

Adaptability

Continuous improvement

Data Management

Positive attitude

Professional Experience

Online Support Services- Customer Service Representative Feb 2013 – Present Lake Elsinore, CA

Responded to customer telephone calls promptly to avoid long wait times.

Provided support and assistance to customers regarding basic troubleshooting for software. Uber Technologies, Inc - Transportation Driver Sep 2021 – Sep 2022 Ontario, CA

Offered over 1000 rideshare services.

Enhanced operations and boosted profits by streamlining procedures, reducing long wait times for pick up and drop off to destination.

Conducted regular inspections of vehicles to verify adherence to important safety protocols.

Determined appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.

Delivered timely transportation of diverse clients to healthcare facilities.

Addressed maintenance and repair issues for vehicles and equipment. Lyft, Inc - Independent Contractor Sep 2021 – Sep 2022 Ontario, CA

Maintained outstanding service to customers to maintain and extend relationships for future business opportunities.

Completed over 1000 Transportation rideshares.

Collaborated with customers to assess needs and propose optimal solutions. Wayne's Paralegal Services - Data Entry Clerk May 2014 – Nov 2017 City Of Los Angeles, CA

Acquired new skills and applied them to daily tasks to improve efficiency and productivity.

Generated a variety of different written communications, reports, and documents.

Handled over 15 customer calls per day.

Boosted sales by 25% by implementing loss prevention procedures.

Contributed to continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork. Five Star Youth Center - Shift Supervisor - Management Jan 2006 – Feb 2013 City of Los Angeles, CA

Addressed and resolved customer questions and concerns.

Implemented effective employee schedules and delegated tasks to optimize individual abilities and meet expected demands.

Oversaw 35 employees.

Ensured clean and well-organized production areas to prevent violations or unnecessary work delays due to hazards or inefficient layouts.

Assessed employee skills and knowledge regularly, providing training and mentoring to individuals with lagging skills. Helping Hands Ministry - Youth Advocate Counsellor (Volunteer) Jan 2009 – Jan 2011 La Puente, California

Fostered solid and trusting rapport with children and families, promoting trust and communication to meet case needs.

Conducted data entry input/output for administration.

Assisted more than 20 clients per day.

Conducted interviews with individuals and families to assess needs and provide informational resources.

Partnered with community program leaders and advocates to make resources accessible to those in need. Education

Citrus College, Azusa, CA

Some College (No Degree)

Psychology / Child Development

Valley High School, City Of Industry, CA

High School Diploma

Certifications and Licenses

CPR Certification

Driver License

Clergy License

Psychology/Child development units

References

Available upon request

Contact this candidate