Customer Service Call Center
Resume:
GLORIA
PARKER
**********@*****.***
Baltimore, Md 21230
SUMMARY
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
SKILLS
Administrative support professional
Responding to customer situations with sensitivity
Using influence and negotiation techniques to engage with and persuade customers.
Applying customer service skills in a call center setting
EXPERIENCE
REMOTE CALL CENTER CUSTOMER SERVICE REP 07/2021 to 03/2023 -02/2024
Aerotek/Aston Carter - Hanover, MD
Handled incoming calls from doctors, clinics, hospitals- providers and beneficiaries/patients in all areas
of claims, remittances, payments, denials and other health insurances. I specifically worked in Veterans
Military Health. Assisted with claims questions, HIPAA verification and provider certifications via phone
and written mail/faxes. Reprocessed claims, corrected claims, recoupments/ offsets, removed claims,
verified authorizations and referrals and transferred claims Actively listened to Service Providers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
C-STORE TERRITORY MANAGER 09/2014 to 06/2021
Acosta Sales & Marketing - Jacksonville, FL
Manage a route of 200 accounts, maintaining 100% coverage according to client frequency rate
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
Completed my accounts in such a timely manner, that I was requested on many occasions to call on accounts in several other states.
RESET MERCHANDISER 06/2014 to 07/2014
Resource Plus - Jacksonville, FL
Reset specific store departments or entire stores and fully set up new stores according to planograms.
Changed shelves, racks and displays to meet new schematic designs.
Used props and lighting to enhance appearance and visibility of displays.
SALES ASSOCIATE 01/2014 to 06/2014
Rite Aid - Marion, NC
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Counted money in drawer before and after shift to ensure accuracy
EDUCATION AND TRAINING
University of Maryland University College - College Park, MD
Bachelor of Science
Business Management
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