Customer Service Representative

PERSONAL INFORMATION

Date of birth: ** August ***6 “34”

Nationality: Egyptian

Marital status: Single

Address: Al Farawaniya, Kuwait

Telephone number: +965-********

E-mail: *******.**********@***.***,

*******.*.*********@*****.***

CAREER OBJECTIVE

Earned BBA in just 4 years while working full-time – gaining hands-on experience, dedicated and tactful customer service representative with significant knowledge and experience solving problems and selling products

WORK EXPERIENCE

Customs Clearance Agent (Broker ) at DHL Express Kuwait " October 2020 Present "

ensuring that all shipments are processed according to local and DHL Network standards

ensure timely customs clearance of material into Kuwait Gateway

ensure correct documentation is prepared for customs clearance and forwarded to Ground Operations in accordance with the procedures

Customer Relations at IKEA - Al Homaizi Limited " Dec 2019 To October 2020 "

Receive all telephone calls and answer all enquiries, provide information, handle complaints and follow up to ensure resolution and closure.

To consistently provide exemplary & outstanding customer service and projecting a ‘customer friendly IKEA’ to the customers.

Building rapport with customers to resolve service issues and queries.

Customer Support Specialist I-SOUK FZ LL “ YALA-Go " June 2019 To 01/11/2019"

Answering incoming calls from customers and prospects providing information and services.

Provide online assistance like chat support, WhatsApp, Social media etc.

Taking ownership of customer enquiries and responding to escalated customer issue in accordance with agreed procedures.

Customer Service in Americana (Kuwait) " May 2016 To 30 June2019 "

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Provide product and service information to customers

Personal Banking Officer at Ahli United Bank Egypt Nov 2013 to May 2016

Help customers open and manage their bank accounts and finances

Advise clients on financial services and resolve issues

Reach out to prospective customers to sell our services

Accountant at Nasg for Engineering Consultancy (Saudi Arabia) May 2011to Dec 2013

Providing support to the Accounting Department.

Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.

Handling communications with clients and vendors via phone, email, and in-person.

Processing transactions, issuing checks, and updating ledgers, budgets, etc.

Purchases employee at Titan Resort & Aqua Park (Hurghada Feb 2010 to Apr2011)

Collate purchase orders and purchase requisitions in order to order materials, goods and supplies.

Send them to the suppliers.

Interact with the suppliers on a day to day basis.

Track the status of any orders

Accountant “Bookkeeper at Mohamed Hussein Office (Egypt) Mar 2007 to Mar 2009

Maintains records of financial transactions by establishing accounts posting transactions, ensure legal requirements compliance.

Maintains subsidiary accounts by verifying, allocating, and posting transactions.

Maintains historical records by filing documents.

Computer skills

DCC,DCE “DHL Express”

Navation (IKEA)

Microsoft Office (Professional Excel User )

A professional user Banking System (Euronet, CMS, EMP TWCMS, Equation System).

SDM, Auto CAD, HTML, Outlook

DCC, DCE (Customs)

LANGUAGE

Arabic: Mother tongue.

English: Advanced.

EDUCATION

BBA, Bachelor of Business Administration – April 2009 – grade is good. Cairo University

Certificates

Completed successfully the diploma of Manual Accounting &Communized accounting by Excel 2 Years

Accountant Certificate from Chartered Accountant / Mohamed Hussein Abdel-Latif. 2 years

Certificate of Experience, General Accountant, Waving Dimensions Engineering Consultancy Co. 2 Years

Letter of Recognition Certificate from Ahli United Bank as Account Advisor 2 Years and 6 months.

Communication Skills

Very good at communicating with colleagues and clients.

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