Vanessa Miranda

Tustin, CA *****

*** - *** - ****

ad4j1n@r.postjobfree.com

Hi, thank you for your time and consideration. I would like to obtain a position where I may combine my past experiences along with my education & skills, to be a great asset to your company as well as gaining additional knowledge & experience.

SKILLS AND QUALIFICATIONS

Bilingual in English & Spanish

Detail Orientated / Good Organizational Skills / Great at Multitasking

Typing Speed 50 + wpm

Excellent Administrative & Communication Skills & Excellent Phone Etiquette

Proficient in Microsoft Office – Word, Excel, Outlook, Publisher, Power Point, Access, Teams, Skype & Salesforce & Dashboards

Self- starter as well as a great team player

PROFESSIONAL EXPERIENCE

Johnson & Johnson - Kelly Services Inc Irvine, Ca March 2018 – August 2022

Service Coordinator II

Provided excellent customer service, problem resolution, and provided a quick turn around on any request

Worked closely with the team, filtering our TechBox and rerouting to the appropriate folder/ team members

Worked closely with hospitals, clients, warehouse, our engineers and our shipment company to set up different appointments for a specific & special equipment to be delivered, installed (removed) to be used on patients

Responsible for several roles & departments, including but not limited to: Entitlements, Invoicing, Reports, Orders, Passwords, WHA, Asset update/removals, Installs/Removals, Credit Disputes, Approvals, Escalations, Quotes, Activation of Assets, along with various other task & responsibilities

Assisted in creating and executing Task Instructions for all of our processes, as well as Trained new hires and team on said task / duty

Responsible for High Priority and urgent matters & Clients & special request circumstances

3y Power Tech Irvine, Ca March 2011 – October 2011

Customer Service / Warehouse Associate

Oversee Quality Control on all incoming & outgoing units / modules

Shipping & receiving tech & clerk – packaging, confirming, labeling, verifying, entering it onto our database and shipping it out

Responsible for a high volume of units / modules for high priority clients, ensuring all modules were up to date and working properly

WellPoint Pomona, Ca December 2008 – January 2010

Health Claims Examination

Claims Examination – hospital billing, patient billing, private billing, & high dollar claims

Verify eligibly & coverage of insurance, and/or payment

Process claims, make payments &/or adjustments or denials, analyzed information, research & resolve of all medical bills

Global Notary Irvine, Ca March 1999 - November 2003

Assistant Manager

Manage a team of 15 employees & trained all new hires and/or team members with new responsibilities

Responsible for inputting all information into client database & setting up necessary appointments

Handled a high volume of customer service calls & met high priority clients / associate’s demands

Responsible for acquiring new business associates throughout the U.S. & for Q.C. of legal documents

General administrative duties – phones, filing, faxing, scanning, created & mailed invoices

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