Help Desk Entry Level

Fort Riley North, KS ***** 785-***-**** ***********@*****.*** WWW: Bold Profile

DEMUNE TOPPS

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help desk support position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Help Desk Technician with 7 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

PROFESSIONAL

SUMMARY

SKILLS ● P>Desktop support

P>Customer service

expert

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● P>Software diagnosis

● P>Application support

● P>Google Workspace

P>Organization and Time

Management

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● P>Data Entry

● P>Attention to Detail

● P>Problem-Solving

Kokomo High School, Kokomo, IN

High School Diploma

EDUCATION

M1A1 ABRAMS TANK CREWMAN 05/2013 to 05/2016

Army, Fort Stewart, GA

CABLE SYSTEMS INSTALLER 05/2016 to 10/2020

Army, HMR, HI

HELP DESK SUPPORT SPECIALIST 10/2020 to 02/2024

Army, Fort Riley North, KS

WORK HISTORY

● Conducted thorough pre-mission checks to ensure optimal performance during missions.

● Collaborated with other crew members to develop innovative strategies for mission success.

● Improved tank maintenance procedures, resulting in increased operational readiness. Ensured workplace safety by adhering to industry standards and regulations during all job tasks.

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Supported fellow technicians with training on best practices in installation techniques, resulting in improved team capabilities.

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Managed inventory of tools, equipment, and supplies necessary for successful project completion, ensuring optimal resource allocation.

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● Configured hardware, devices, and software to set up work stations for employees. Patched software and installed new versions to eliminate security problems and protect data.

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● Installed new desktop systems and migrated data to new machines.

● Oversaw installations of new technology and new personnel training.

● Maintained inventory of cell phones, laptops and peripheral equipment.

● Walked user through series of steps to determine problem and implement likely solution.

● Responded to inquiries by phone, email and walk-up requests.

● Researched and identified solutions to technical problems. Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.

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● Logged activities in tracking system to maintain accurate, timely records.

● Created user accounts and assigned permissions.

● Helped streamline repair processes and update procedures for support action consistency.

● Configured and tested new software and hardware. ACCOMPLISHMENTS Used Microsoft Excel to develop inventory tracking spreadsheets.

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● Supervised team of 20 staff members.

● 10 years of military service

● Honorable discharge

CERTIFICATIONS Certified Fiber Optic Installer

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