Customer Service Business Analytics
Resume:
Naturally social, I thrive in connecting with people from diverse
backgrounds.
As a seasoned manager, I excel in building relationships and cultivating an inclusive environment.
I actively seek opportunities to enhance my experience and contribute to future goals by understanding and engaging with others. Experience :
Objective
About me :
****.*******@*****.***
Languages
Arabic
English
Certification and Licenses
Diaa Khattar
10/10
Native
Leadership
English speaking
Customer service
Microsoft Office
light vehicle driving
business analytics
communication
High school
business analytics
excel
driveing licence
PIC ( food safety )
gastronomy
DUBAI - UAE
Skills
Al-Douri Group DUBAI-UAE
01 March 2023 until 01 Jan 2024
Description :
•I increase the F&V sales by %16 and coffee sales by %5
•giving feedback weekly for the staff to ensure best SOP
•handling all the cash invoices, costs, budget, and all petty cash accusations and reporting.
•follow up and complete all the maintenance requirements
•coordinate and respond to all emails from multiple departments
•Reporting zero expiration on the display area
sales manager
Results-driven team leader with a solid 5+ years background in restaurant, retail and sales operations.
Proven leadership abilities in fostering team collaboration, optimizing processes, and achieving business objectives. Seeking a challenging managerial role to apply my skills in enhancing operational efficiency,
elevating customer experiences, and contributing to the overall success of a dynamic organization.
Nationality
Syrian
Jun sheng technologies DUBAI-UAE
sales team leader
01 jan 2024 until now
Description :
•arranging the team visiting plans
•contact potential clients and arrange a meetings
•Follow up on all requirements
•attend meeting and demo viewing
•papper work and contrancting
• +1000 visits in a month achieved
• train and direct newcomers
Lifco Supermatket DUBAI-UAE
sales supervisor
21 Sep 2021 until 20 Jan 2023
Description :
•I managed all staff attendance, breaks, vacations, and rewards.
•maintaining storage level, shelf quantities, and ordering from suppliers.
•Reporting all near-expiry items and helping prevent any shortage havana cafe and bar SYRIA
Morning Shift Supervisor
13 Jul 2018 until 10 Aug 2019
Description :
•Greeting the clients and introducing the company products in the most proper way.
•provide support, information, and guidance to the staff as needed.
•Managing the branch cash movment and auditing the bills.
•Giving reports to the head office about all procedures on a daily basis.
•cafe management (stocktaking, receiving, documenting, staff management, and training) Manuela restaurant AJMAN-UAE
supervisor/ assistant manager
5 Dec 2019 until 15 Sep 2021
Description :
•Receiving daily reservations.
•Collect payments and processing exchanges and refunds.
•Follow up on the requirements of tools and products and report on requests periodically, supervising employee appointments and scheduling breaks and vacations.
•making sure that the F&B served is up to authenticity standards( Mediterranean cuisine )
•Supervising the provision of distinguished service and increasing customer comfort encouraging them to visit again
Contact this candidate