Account Manager

Sabrina Gonzales

805-***-**** *.**********@*******.*** Ventura, CA

SKILLS

Basic Bookkeeping

Negotiation Skills

Leadership

Bilingual (Spanish)

Time Management

Critical Thinking

Data Integrity

Problem Solving

Account Management

Team Management

Adobe Cloud

Organization

Confidentiality

ServiceNow

Microsoft Office 365

Zoom

CRM Systems

Renewal Management

Decision-Making

Collaboration

Delinquency Collection

Computer Proficiency

Customer Satisfaction Enhancement

High-Volume Call Center

PROFESSIONAL EXPERIENCE

Central Services Account Specialist Jun. 2022 - Present

Essex Property Trust, Inc.

Successfully managed a diverse portfolio of over 2,000 accounts across multiple communities, utilizing advanced software platforms to streamline operations and improve efficiency.

Demonstrated exceptional communication skills by promptly addressing email and telephone inquiries from staff, current, and former residents, ensuring high levels of customer satisfaction.

Conducted Data Integrity checks to maintain accuracy in move-ins, lease conversions, renewals, resident information, and ledger charges, ensuring compliance with company standards.

Preparation of monthly Accounting Month End Reports, diligently following up on delinquencies, and rectifying discrepancies in Gross Potential Rent (GPR) and lease charges, contributing to financial accuracy and transparency.

Applied problem-solving skills to efficiently resolve clerical and administrative issues, ensuring seamless operations and optimizing productivity.

Scheduled and managed appointments via Zoom and CRM system, emphasizing time management and maintaining strict confidentiality.

Improve customer satisfaction, leading to enhanced service delivery and strengthened customer relationships. Played a role in cross-training staff from various departments.

Oversaw deposit accounting and revisions for all move-outs and associated charges across multiple communities, ensuring compliance with company policies and procedures.

Accounts Payable Associate Dec. 2021 – Jun. 2022

Essex Property Trust, Inc.

Conducted audits of Deposit Accounting refunds, ensuring accuracy and compliance, and authorized the issuance of refund checks for past residents.

Assessed invoices from vendors, meticulously reviewing for accuracy and authenticity, and made informed decisions regarding approval or rejection.

Proactively communicated with properties to request additional information as necessary, facilitating smooth processing of invoices.

Processed payments to vendors promptly and accurately, maintaining precise records and adhering to payment schedules.

Diligently verified and investigated invoice discrepancies, resolving any issues promptly and ensuring proper documentation of findings.

Multi-site Assistant Community Manager Oct. 2019 – Dec. 2021

Essex Property Trust, Inc.

Effectively oversaw a portfolio of 277 accounts across two communities, employing advanced software tools for efficient management and optimal client support.

Implemented successful management strategies for the CRM system, supervising new leads and maintaining consistent follow-up communication to nurture client relationships and ensure data integrity.

Managed payment processing, deposit accounting, and revisions for all move-outs and related charges, guaranteeing accuracy and compliance with company regulations.

Demonstrated proficiency in timely rent collection and reconciliation of additional income streams, such as NSF reimbursements, late fees, and utility allocations, contributing to improved financial performance.

Established strong rapport with potential and current residents through open communication and active listening, customizing offerings to meet individual needs and fostering positive relationships.

Leveraged existing resident relationships to encourage lease renewals, driving revenue growth and enhancing tenant retention.

Thorough correspondence concerning leasing activities and generated monthly tenant delinquency reports to monitor and address outstanding payments.

Oversaw the completion of monthly Variance Reports and Month End Reports, as well as weekly delinquency follow-ups and corrections of Gross Potential Rent (GPR) and lease charges to ensure financial accuracy and transparency.

Multi-site Leasing Specialist Feb. 2018 – Oct. 2019

Essex Property Trust, Inc.

Managed a portfolio of 777 accounts across two communities using advanced software, ensuring accurate records and efficient operations to meet client needs.

Responsively addressed email and telephone inquiries, delivering high-quality customer service and fostering positive relationships.

Established strong connections with prospects through communication and active listening, identifying preferences and needs, driving leasing opportunities.

Utilized positive relationships with current residents to encourage lease renewals and promote sales, contributing to revenue growth and tenant retention.

Daily managed CRM system for lead management, ensuring prompt follow-up to maximize conversion rates.

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