Cunesha Pannell

**** **** *** *** **

Sacramento, CA 95821

ad4j0x@r.postjobfree.com

916-***-****

Work Experience

FC Associate I Amazon Warehouse - McClellan Park, CA

October 2022 to Present

Receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkie-riders. They also may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders, receive product and troubleshoot problems to resolution. Fulfillment associates are expected to understand aspects of production and adhere to strict safety, quality, and production standards. Dependent on business need, position may require for associate to be willing and able to work on powered equipment (i.e. forklift or cherry picker.)

Customer Service Rep/Supervisor/Manager ADT Security Services - Sacramento, CA

March 1998 to June 2002

• Managed and resolved customer service issues,complaints, and requests for assistance • Oversee operations on the floor • Receive customer inbound phone calls for false alarm call backs, placing alarm on test • Training customers about their alarm systems • Achieved an overall retention rate average over 60% • Identify customer problems and use proper techniques and decisions • Trained new employees • Provided quality service to increase customer satisfaction • Answered inbound and placed outbound calls to customers • Refer quests to resolve customer issues, complaints and additional product knowledge • Meet or exceed all quality and productivity standards • Processing all data into different systems including Admin, Informix, Mastermind, Multi-screen, Document Manager, and NICAD

Education High school diploma in Diploma American Legion High (Continuation) - Sacramento, CA September 1991 to June 1995

Skills •Order Picker •RF Scanner •Reach Truck •Warehouse Experience •Order Picking •Packaging •Shipping & Receiving •Merchandising •Materials Handling •Assembly •Machining •Inventory Control •Load & Unload •Manufacturing •Freight Experience

Pallet jack