Bledi Rrapushi

**** ****** ******, ************, ** 19111

267-***-****.

ad4j0d@r.postjobfree.com

LinkedIn URL: https://al.linkedin.com/in/bledi-rrapushi-07926941 Summary: Results-driven professional with 10+ years' experience, professional with dual master's degrees and good communication skills in five languages. Expert in managing and institutional matters, adept at collaborative environments, influencing, and proactive issue resolution. Excel in data analysis, Excel, Word, and Power Point. Skilled in leading commercial negotiations with a 'nothing is impossible' mentality. Ready to contribute dynamic problem-solving and communication skills to a forward-thinking organization. RELEVANT WORK EXPERIENCE

Customer Service Representative/Teller April 2022 – April 2023 PNC Bank. – Philadelphia, PA

• Greeted customers in a friendly and professional manner and assisted them with routine banking transactions and inquiries while providing information about PNC Bank's products and services.

• Processed deposits, withdrawals, and transfers accurately.

• Ensured accuracy in all transactions and maintain a balanced cash drawer.

• Stayed informed about PNC Bank's various products and services while educating customers on the features and benefits of different accounts and financial products.

• Identified opportunities to cross-sell additional bank products and services to meet customer needs and promoted the use of electronic banking services and other self-service options.

• Addressed and resolved customer concerns or issues promptly and professionally.

• Collaborated with other bank employees and departments to provide efficient and seamless customer service.

Chief Sector of Operational Risk January 2019 – March 2022 OSHEE group Inc– Tirana, ALB

• Managing relevant departments to improve processes and controls.

• Identified and assessed operational risks associated with business processes, systems, and external factors.

• Developed and updated policies related to operational risk management while ensuring that policies align with industry best practices and regulatory requirements.

• Prepared regular reports for executive leadership and relevant stakeholders on the status of operational risks.

• Ensured that the organization complies with relevant laws, regulations, and industry standards related to operational risk.

Executive Assistant and Advisor to the Minister October 2013 – January 2019 Ministry of Finance and Economy– Tirana, ALB

• Prepared briefing materials and reports for the minister.

• Conducted research and analysis on economic and financial policies and provided the minister with information on current economic trends and issues.

• Assisted in the development of strategic plans and initiatives for the Ministry of Finance.

• Contributed to the formulation of economic and fiscal policies.

• Monitored and analyzed financial legislation and regulations.

• Provided recommendations for regulatory changes to support economic goals.

• Offered advice to the minister on economic, fiscal, and financial matters.

• Assisted in decision-making processes related to economic policies.

• Collaborated with international financial institutions and other countries on financial and economic issues.

Chairman of the Board December 2013 – July 2016

Shares Registration Authority Inc. - Tirane, Albania Responsibilities as a chairman of the board

• Chairing the meetings of the board. Organizing and coordinating the board's activities. Reviewing and evaluating the performance of the CEO and the other board members.

• Performing financial analysis and data analyses of the company.

• During meetings, introducing each item and its purpose, requesting contributions, encouraging participation, ensuring others do not dominate the meeting, delegating tasks and recording votes.

• Setting the Board’s agenda (primarily focused on strategy, performance, value creation and accountability) and ensuring that adequate time is available for discussion of all agenda items, in particular strategic issues.

• Ensuring that the Board determines the nature and extent of the significant risks that the Company is willing to embrace in implementing its strategy.

• In close liaison with the Company Secretary, identifying and meeting the training and developmental needs of individual Directors.

Training Specialist February 2012 –September 2013

Abissnet Inc– Tirana, ALB

• Conducted assessments to determine skill gaps and training requirement.

• Created instructional guides, training manuals, and multimedia presentations.

• Delivered on-the-job training and orientation sessions for new employee.

• Assessed the effectiveness of training programs through feedback, surveys, and performance metrics.

• Collaborated with various departments to ensure training aligns with organizational goals.

• Regularly updated and enhanced training programs to reflect changes in industry standards, regulations, and organizational processes.

• Identified opportunities for continuous improvement in training delivery and content.

• Maintained accurate records of training attendance, completion, and performance assessments.

• Generated reports on training effectiveness and outcomes Customer Sales Representative January 2005 – October 2010 La Rinascente Ltd–Milan, Italy

• Greeted customers as they enter the store and provide a welcoming environment.

• Assisted customers in locating products, offering information, and providing recommendations.

• Answered inquiries about product features, pricing, and availability.

• Addressed customer concerns, questions, or problems promptly and professionally.

• Collaborated with other team members or management to resolve complex issues.

• Ensured customer satisfaction by finding suitable solutions to problems.

• Cross-sell products based on customer preferences and needs.

• Processed transactions accurately and efficiently using the point-of-sale (POS) system.

Language Skills:

• English

• Albanian

• Italian

• French

• Spanish

EDUCATION AND CREDENTIALS

Master’s degree In Business Administration • European University of Tirana, Albania, 2016

Master’s degree in International Human Resource Management • Università Cattolica del Sacro Cuore of Milan, Italy, 2010

Bachelor’s degree in Political Science and International Relations • Università Cattolica del Sacro Cuore of Milan, Italy, 2009

Secondary: Electrotechnical and High School Diploma: Petro Sota Industrial High School, St. Ramiz Aranitasi, Fier, Albania. September 1997 - July 2002

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