JESTONI P. ARJONA

+ (639-*****-**** • ad4j03@r.postjobfree.com

Jestoni P Arjona

Administrative /In-Charge

Housekeeping and Operation Department

Lusail Hospitality and Services, Inc.

Union/Dafna Tower (State of Qatar Service)

Diplomatic Street, West bay, Doha, State of Qatar

CAREER OBJECTIVE

Professional assignment to provide high-end customer service and organizational support through my administrative, clerical, office managerial, network and computer programming, and other techno-analytical skills and experience. PROFESSIONAL SUMMARY

A well-presented, courteous and articulate individual with proven ability and success to provide exceptional customer service for the best interest of the organization/employer.

Committed focus on security and official procedures to ensure organizational policies are followed without exception.

Enthusiastic professional with excellent communication and interpersonal skills, positive attitude, and awareness on cultural sensitivity.

Demonstrated ability in taking initiatives, critical analysis and problem-solving to achieve objectives while effectively managing competing priorities and leading a group.

Adept at working with multi-disciplinary and cross-functional teams to produce high- quality deliverables within scheduled timeframes.

Proficient in all facets of network and computer support (installation, troubleshooting, maintenance) with expertise in several commercial software and operating systems. PROFESSIONAL EXPERIENCE

Lusail Hospitality and Services, Inc. Doha, State of Qatar Mar 2017 – Apr. 2021 Administrative/Area Coordinator /Department In-Charge

Created a standard operating procedure, user manual and necessary forms for the front office department to address common issues and improve efficiency.

Update all inventory, fixed assets, Purchasing Request Monitoring and Equipment.

Created Yearly budget consumables for the department.

Monitoring/Controlling Manpower and deployment Throughout the operation.

Lead the Team and do the orientation and training for new joining staff.

Coordinate with all site location to ensure the operation are running smoothly without any fail.

Coordinate with the Head of other Department to ensure good relationships between departments.

Preparing General Purchase request and follow the company standard procedure, follow up as needed.

2

+(639-*****-**** Jestoni P Arjona ad4j03@r.postjobfree.com

Prepare Monthly Report such as inventory – Assets, Manpower Deployment, all site Progress report (consolidated per week), and put remarks and recommendation. Receptionist(Admin)- in charge

Maintain effective relationships with customers, stakeholders and regulatory liaison authorities as point-contact for the company. Uphold safe and clean reception area in compliance with procedures, rules, and regulations.

Supervise all routes of reservation (i.e., opening/modification/closure/invoicing) to ensure room bookings are tracked accurately and guide Housekeeping Department to facilitate necessary service for move-in/move-out or guest-transfer.

Prepare weekly roaster for shifts and manages shift-continuity among work-teams through documentation and communication of required follow-up action items.

Develop and validate medium-term work-force requirement plan and provide training for new employees.

Organize monthly progress report for complaints and follow-up action by maintenance and housekeeping department.

Developed an electronic system that can perform comprehensive analysis and manage residents’ information, rooms allocation and visitors’ information. Sanyo Denki Philippines, Inc. Olongapo City, Philippines Jan 2015 – Feb 2016 Quality Assurance Engineer/Programmer/IT Support/Account Support

Provided technical support to end-users through problem identification, diagnosis, and resolution leveraging escalation via helpdesk system and remote support tools.

Performed security administration functions for system user, data, and remote access.

Carried out failure analysis in production line, product inspection, and machine testing.

Managed in-circuit tester operations that includes data encoding, date debugging, and repair of machine fixtures.

Facilitated implementation of 5S in work station and monitored compliance with ISO standards and specification.

Developed and maintained systems for quality testing to provide fast feedback to production.

Monitored and controlled viability of software used for inspection and undertake trouble-shooting if abnormalities detected. Performed software testing before and after production.

Developed quality inspection reports and recommendations and communicated to superiors for corrective and preventive actions on discrepancies. Inspected on going production equipment and materials used to ensure compliance with Quality Management System.

Created and managed documentation for ongoing and new projects. Consolidated monthly inventory data and vendor quotations for materials. 3

+(639-*****-**** Jestoni P Arjona ad4j03@r.postjobfree.com PART-TIME JOB EXPERIENCE

D&Y Allied Philippines, Bataan, Philippines April 2012 – May 2012 Information Technology Assistant (Engineer-in-Training)

Provided support to repair and troubleshoot computer systems.

Facilitated inventory system information for Material Management Department to track all items coming in and out from the warehouse.

Providing training and guidance to administrative staffs to use software such as Microsoft Office suites (Excel, Outlook, PowerPoint, Access, and Project). EDUCATION

Bachelor of Science in Computer Science 2010 – 2014

(Major in Software Development)

Bataan Peninsula State University, Balanga City, Philippines Thesis: Bank’s Vault Security System using RFID and Face Recognition

(Best Thesis Paper 2014 Award)

Secondary Education 2004 – 2008

Liliw National High school

Kanlurang Bukal Liliw Laguna, Philippines

Elementary Education 1998 – 2004

Puting Buhangin Elementary School

Puting Buhangin Orion Bataan

Orion Bataan, Philippines

TECHNICAL PROFICIENCIES

PLATFORM Microsoft Vista/7/8/10

SOFTWARE Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Project) SQL MySQL

LANGUANGES C++, C#, LabVIEW, .NET,

Visual 6.0, Arduino

PERSONAL DETAILS

Date of Birth: July 16, 1991

Height & Weight: 178 cm (5 ft. 10 inch; 65 kg

Citizenship: Philippines

Language Proficiency:

Fluent (speaking, reading, writing) in English, Filipino

Basic (speaking) in Arabic

REFERENCES

Available upon request

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