Bernadette Miller

I am a self-motivated, energetic and hardworking Individual with extensive experience in customer service. 17620 Lakeshore Blvd Apt #102 Cleveland, Ohio 44119 216-***-**** ad4iyz@r.postjobfree.com WORK EXPERIENCE

Carnegie Tower At Fairfax — Assistant Property Manager Third Federal Savings Bank — Collection Specialist Ohio Savings Bank — Call Representative

Chase Bank — Collection Spec

12/2019 to Present, Cleveland, Ohio

Complies with company policies and procedures, fair housing laws, state landlord and tenant laws and low income housing tax credit (LIHTC) section 42 rules.

Operates within HUD guidelines and communicates directly with regulatory authorities and owners in resolution of management issues.

2. Prepares amendments, extensions and supporting schedules for maintaining rental assistance contracts ( Section 8) and property management agreements.

3. Ensures that waiting list, resident les and other documentation complies with all HUS and LIHTC rules and regulations. 06/2011 to 08/2019, Cleveland, Ohio

1. Supervise assigned accounts to identify unresolved debts. 2. Develop effective repayment plans.

3. Follow -Up with clients on overdue accounts.

4. Oversee all monthly payments and refunds research and implement effective collections techniques 5. Respond to client account queries in a timely and professional manner. 09/2008 to 05/2011, Cleveland, Ohio

1. Take customer calls and provide accurate and satisfactory answers to their concerns. 2. Deesclate situations involving dissatis ed customers offering patient assistance and support. 3. Call clients and customers to inform them about the company's new products, services and policies. 11/1996 to 10/2007, Cleveland, Ohio

1. Take customers calls

2. Report on accounts

3. Strong phone communication skills

EDUCATION

Jane Adams High School — General Studies

4. Assist clients during stressful situations

08/1979 to 06/1983