Brenda Strong (Rock)

Douglasville, GA, United States

ad4iyv@r.postjobfree.com 863-***-****

linkedin.com/in/brenda-strong-0a2499298

Summary

Former position for Marriott Vacations Worldwide in the Escrow and NOA Exception Management Team.

Experience

Marriott Vacations Worldwide (MVW)

NOA Escrow and Exception Management

August 1999 – February 2024 (24 years 5 months and 9 days)

I started as a temporary worker with Adecco temporary worker agency and was hired full time with Marriott Vacation International Marriott Vacation Club International (hotels) and the Timeshare division split, and I remained with Marriott Vacations Worldwide.

Work closely to monitor and address issues affecting the closing goals by regularly reviewing the unclosed business, monitoring defaults, and collaborating to ensure reoccurring issues are identified and resolved timely. Follow-up with the sales sites weekly to prevent lengthy delays in unclosed business. Monitor and process escrow, cancellations and as needed within established credit card and escrow agreements and contract default deadlines for all brands. Assist with responses to credit card chargeback with the appropriate timelines. Monitor aged Business to ensure compliance with all Business Policies. Process Credit card charges and refunds as appropriate. Communicate efficiently and promptly to both internal and external customers.

Daily tasks include/included.

Monitoring and reviewed business to ensure that contracts were closed timely or that unclose able business went through the proper follow-up process ensuring either closing to existing customer or released from the system allowing products to be relisted and sold to new customers timely in increase revenue.

Communicated needed information to both internal and external customers (sales teams, escrow agents reducing the number of days to close.

Research and respond to customer credit card disputes with vendors (American Express, Visa Mastercard and Discover as applicable timely. Reducing the profit loss and time needed for sales office to recollect funds from purchaser or buy property back.

Process credit card charges and refunds in multiple processing systems to assist the audit and closing team reach monthly closing goals.

Request checks via the Peoplesoft accounts payable software.

Retrieve documents and faxes from secured processing systems.

Ensured completed received w-9 information matched information in the system and aided with preparing 1099 tax forms for customers.

Any added tasks or projects management asks.

Education

Kathleen Senior High School

High School Diploma

Florida Metropolitan University

Associate of Science in Administrative Office Management Degree

Liberty University

ADDITIONAL

Skills

Microsoft Office Word, Excel, Outlook, access • customer service • Documentum • Paper vision • Image Quest • Enterprise Business (CyberSource) • People soft • Client line

Strengths

Detail Oriented • Dependable • Dedicated • Reliable • Team Player • multi-tasking • Verbal and Written Communications • Trustworthy • Problem Solving • Organization • Data analysis • Willingness to Learn

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