KARLY JANDOC

McKinney, TX 972-***-**** ad4iyn@r.postjobfree.com LinkedIn.com/in/karly-jandoc

Passionate Senior Director of Talent Acquisition leveraging a forward-thinking mindset, creative problem-solving, and global experience in corporate & field recruiting to customize valuable talent-sourcing solutions across industries. Influential leader with a knack for energizing teams and engaging decision-makers at every level to build relationships, increase buy-in, and drive success. ENGAGING TALENT…

Placed more than 50K people in key roles across diverse businesses and industries—currently directing all talent acquisition efforts for more than 20K annual placements within 15 call centers across the US and Canada o Staff the El Paso call center, one of the largest call centers in North America o Provided exceptional fill rates for five consecutive years, including 103.4% fill rate in 2019, 103.2% in 2020, 95.10% in 2021, 114.7% in 2022, and 108.8% in 2023

Sustained a 100% year-round fill rate for Alorica’s flagship sites in Newport News, Tampa, and Tucson o Designed employee motivation strategies and contests, bringing Green Bay, Joplin, Davenport, and St. Joseph sites from <70% fill rate to 100% within eight weeks o Deployed successful referral programs for company employee appreciation days and utilized social media to showcase activities and culture

o Tracked less-than-90-day attrition trends

Achieved 100% rating on compliance as a region in 2023, demonstrating proficiency in managing background checks, drug screens, and I-9 documentation

Collaborated with HR and operations teams to conceptualize, present, secure approval, and implement the standard operating procedure (SOP) for Alorica North America's rehire process

Filled over 200 hundred jobs in Joplin, MO, in four weeks: hosted weekly job fairs, site-wide open houses for friends

& family on the weekends, creative ads in high-traffic spots, referral contests, and a strong community presence

…AND GROWING ORGANIZATIONAL SUCCESS

Partnered with leaders in each of Alorica’s business functions to integrate Oracle’s Cloud Talent Acquisition module

Participated in sales calls with the President of Financial Solutions to win business, sharing the hiring journey and control measures used to hire the right people the first time

Earned a promotion to Senior Director role after delivering leading outsourced solutions for customer and financial care—produced a 93.9% Q4 fill rate in 2017, up 10.2% from the prior year, with a YTD fill rate of 100%

Served as Project Manager for the organization-wide rollout of PeopleAnswers, a web-based assessment tool

Staffed and led a team in the Philippines to support field recruiting—significantly reduced internal headcount costs

Hired an average of 15 exempt level hires monthly for Rent-A-Center and staffed a new corporate call center with 40 customer service representatives within just two weeks

Offshored US recruiting sourcers to the Philippines, improving booked interview show-up rate conversions and interview to offer conversions while lowering costs PROFESSIONAL HISTORY

Alorica 2012 – 2024

Senior Director, Talent Acquisition 2016 – 2024

Set the vision and pace for the talent acquisition team of nine direct reports, covering the corporate and shared services functions

Collaborate with regional leaders to design and implement programs targeting talent gaps in key business areas, leading monthly TA Manager meetings for about 40 North American peers

Partner with the Talent Management COE to develop deep & broad talent pipelines for forecasted needs

Review attrition and identify trends to inform leaders of performance gaps in talent management, training, and operations; hold weekly calibration calls with each department to bolster relationships and strengthen performance KARLY JANDOC

McKinney, TX 972-***-**** ad4iyn@r.postjobfree.com LinkedIn.com/in/karly-jandoc

Conduct presentations and provide strategic updates to executive leaders, highlighting key recruiting strategies and data trends

Participated in the selection panel to select advertising and background check vendors

Onboarded 300 remote call center agents for a financial institution in a single cohort in February 2022, ensuring a seamless and efficient transition

Recruiting Business Partner 2012 - 2016

Led recruiting for seven global customer service call center sites; maintained an aggressive hiring volume of more than 1,500 annual job placements

Directly managed 21 Recruiters; recruited, trained, and managed all exempt and non-exempt recruiting staff

Focused on building creative sourcing strategies for high-volume call center positions; partnered closely with business to define the strategy for recruiting, onboarding, training, operations, management, and the territory

Utilized forecasting and reporting tools to define the scope & requirements—directly supported the recruiting teams’ success in delivering 100% fill rates each week

Interviewed advertising agency vendors and skills assessment vendors to determine the best fit; worked with supplemental staffing agencies for the 4th quarter ramp Rent-A-Center – Plano, TX 2011 – 2012

Corporate Recruiter

Collaborated with Hiring Managers to define recruitment needs and plan the hiring process; set quarterly & annual hiring goals and influenced Senior-level leaders to drive the interview and selection process

Managed full-cycle recruiting for internal and external candidates in every corporate business function

Sourced candidates on job boards, resume databases, professional networks, and through referrals; organized hiring events and participated in job fairs to network with potential candidates

Communicated with clients from introduction through the entire onboarding process; conducted weekly new hire orientation presentations, providing a review of company core values and system use

Tracked recruitment KPIs (time to hire, source of hire, and time to fill) and submitted monthly reports to senior management

Other Work Experience:

Anthelio Health Care Solutions – Dallas, TX, Recruiting Manager Adecco Employment – Plano, TX, Branch Manager

Adam's Mark Hotel – Dallas, TX, Employment Manager Adecco Employment – Richardson, TX, Branch Manager EDUCATION & QUALIFICATIONS

University of Nebraska– Lincoln, NE BS, Human Resources & Family Science Tools & Technology: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), UltiPro, Taleo, Sales Management System, Lawson, Systems Applications and Products (SAP), PeopleAnswers, Applicant Tracking Systems (ATS) HUMAN RESOURCE MANAGEMENT HIRING & STAFFING TALENT MANAGEMENT RECRUITING, ACQUISITION, AND RETENTION TECHNICAL RECRUITING CONSULTING EVALUATION PROCESS IMPROVEMENT WORKFORCE PLANNING SOURCING RELATIONSHIP BUILDING NETWORKING SOCIAL MEDIA ADVERTISING & MARKETING STRATEGIES FORECASTING SOCIAL MEDIA RISK MANAGEMENT BUDGETS COST SAVINGS CUSTOMER SERVICE ASSESSMENTS PROGRAM MANAGEMENT VENDOR RELATIONS OUTSOURCING LABOR MARKET RESEARCH TALENT GAPS DATA ANALYSIS REPORTING BUSINESS ACUMEN ENTERPRISE RESOURCE PLANNING (ERP) MENTORING COACHING EMPLOYEE ENGAGEMENT PERFORMANCE MANAGEMENT TRAINING & DEVELOPMENT HUMAN CAPITAL MANAGEMENT (HCM) KEY PERFORMANCE INDICATORS (KPIS) PERFORMANCE MANAGEMENT

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