Quality Assurance Customer Service
Resume:
Channing Tuterow
Supervisor
Bloomington, MN
ad4iye@r.postjobfree.com
To obtain and capture the knowledge of a mid-level manufacturing manager in a fast paced global environment where I can maximize my management skills, quality assurance, program development, project management, and communication.
Willing to relocate to: Marion, IN - IN - Marion, IN Authorized to work in the US for any employer
Work Experience
Site Manager
Vallen Distribution, Inc. - Golden Valley, MN
July 2016 to Present
• Discuss all Customer Satisfaction promotions with the Customer
• Establish and maintain a Professional relationship with key customer contacts and vendors
• Oversee the generation of performance reports for the Customer
• Improving Customer Processes.
Identify areas for cost savings through process improvements
• Supply the Customer with monthly cost savings
• Work with supplier representatives to improve processes through improved products and technology
• Product Standardization
• Attend regular Customer production meetings
• Communicate Customer requests with management
• Work with Customer regarding forecasts, dead stock, obsolete inventory, and excess inventory. Managing the logistics of the storeroom and office
• Monitor inventory levels- service levels
• Train and Coach all associate
• Approve all stock adjustments
• Assign daily cycle counting
• Maintain a clean and safe work environment
Production Scheduler/Planner
Pioneer Metal Finishing - Minneapolis, MN
December 2014 to July 2016
Responsibilities
Work closely with customer service personnel in an effort to consistently meet our customer needs and demands.
Work closely with the tooling department to ensure the necessary tooling needs are available to handle all scheduling needs.
Communicate with all production departments on Expedited Orders, scheduled orders, and any missed commitments throughout the day.
Review time studies, participate in job reviews and make suggestions for re-quoting when necessary. Working closely with all aspects of production; customer service, Production Supervisor’s, Plant Manager,
& Team Leaders to fully understand the following: Load Sizes & Number of loads per employee, department, & all three shifts.
Accomplishments
I have been promoted several times while being employed at Pioneer metal finishing. I have earned roles as Production Team Leader. Someone who supervises, instructs, trains and coaches all hourly personnel including the proper techniques, work instructions, production methods, quality assurance and plant operations along with tank Maintenance.
Working in conjunction with the Plant Manager and Human Resources on all personnel issues including performance reviews and necessary disciplinary actions. I have given several job interviews for potential new employees. I promote efficient communication and teamwork with a focus on quality, efficiency and good housekeeping throughout the plant.
Implementing kpi's and kai's
Focus on lean manufacturing.
Assures that customer’s products are processed in accordance with instructions and programs designed by the QA department and that all customer’s products meet the specification and quality requirements. Assists in planning labor requirements, adjusting as necessary to maintain flexibility in order to meet customer needs as well as keeping labor costs and labor rate within the guidelines set forth by the Production Manager.
Administers the policies of the company as it relates to supervision of the employees. I have created and presented improvement ideas relating to the job such as methods, techniques, housekeeping, preventative maintenance, safety, & quality. Process Controller: Updated controlled documents, made revisions to controlled documents. I have also created and implemented a more robust training checklist. I have created tests for the hourly personnel, so we can have more accurate accountability with our training.
Skills Used
5s
Lean manufacturing
Microsoft Office
Dynamics
Production planning
Tooling tech
Welder
Fabricator
Welder/Fabricator
SJM Contracting - Summitville, IN
2013 to August 2014
Responsibilities
Subcontracting for commercial Aquatic companies.
Required special construction techniques and equipment capabilities essential to complete our project on-time and on-budget. Installation, welding, & custom fabrication of stainless steel pools and equipment. Production Supervisor
Chrysler Group LLC - Kokomo, IN
2011 to 2013
• 2 Years as a manufacturing production/maintenance supervisor and WCM specialist in a fast paced, union environment.
• Managed multiple departments with multiple production lines.
• Able to coach/mentor/develop team members. Experience in problem solving.
• Strong background in LEAN manufacturing systems and Six Sigma training.
• Experience with CNC machines, Grinders, Hobs, SU’s, Drilling stations, OEE, OLE, coating techniques, heat treat techniques, robotic automation and gauges. WCM Pillar Leader
Chrysler Group LLC - Kokomo, IN
June 2011 to December 2011
• Focused on Six Sigma processes such as KPI and KAI, along data analysis and graphs.
• Experience with problem solving production loss and implementing resources.
• Can provide OEE and OLE data.
Associate/ Internship
Ken-Bar Tool and Eng. - Muncie, IN
2008 to 2010
Responsibilities
• Review shop drawings and submittals; Update Company In-House Prints; maintain, create, and develop company e-mails also responsible for all back-up filing; responsible for plotting shop prints, design prints, part prints etc. (Print with both Matte Film Plain Paper); updated and develop new work load schedules every month, file all Job Quotes given by and received to Ken-Bar.
• Work with JPEG files, PDF files, TIFF files, bitmaps, etc. Render drawings
• Proficient use in Microsoft Office
Steel fabricating
Diamond-K - Marion, IN
2006 to 2008
Responsibilities
• Iron work/ construction of steel fabrication of commercial buildings/ homes/ and demolition of conveyor systems
• Basis; Welding, connecting, blueprint reading, working with and around other companies. Working in a fast pace construction industry and heavy equipment Education
Bachelors in Industrial Technology
Ball State University
December 2010
Minor in Business Management
Ball State University - Muncie, IN
2010 to 2010
Minor in Construction Management
Ball State University - Muncie, IN
2010 to 2010
Associates in Architectural Technology
IVY Tech - Muncie, IN
2008 to 2008
Skills
• 5S, lean manufacturing, Six Sigma, Microsoft Office, Dynamics, production screener/planner, KPIs, KAIs, World Class Manufacturing. (6 years)
• Six Sigma
• Manufacturing
• Interviewing
• Production planning
• IT
• APIs
• Project management
• Machine learning
• DevOps
• Data analysis skills
• Mentoring
• Conflict management
• Computer science
• Analytics
Additional Information
Channing G.B. Tuterow 5619 Cedarwood St. NE
Prior Lake, MN 55372
HYPERLINK "mailto:ad4iye@r.postjobfree.com" ad4iye@r.postjobfree.com April 11, 2016 As an Industrial Technology professional with mid-level management experience in the Manufacturing industry, I learned that the best way to achieve success is to motivate the resources I have with direct objectives and self-empowerment. I am a highly motivated individual that enjoys keeping busy and taking on a true challenge when I see one.
In December 2010, I earned my bachelor’s degree in Industrial Technology with two minors in Construction Management and Business Administration from Ball State University. I obtained my Associates Degree in Architectural Technology from Ivy-Tech Community College in 2008. Shortly after graduating from Ball State, I started a contractual internship with the Chrysler Group at the Kokomo Transmission Plant (KTP) in Kokomo, Indiana. I primarily worked as a WCM Specialist accumulating data and presenting AM, PM, and Safety boards. I put together machine ledgers for the maintenance team. I gathered the production lines OEE and OLE and utilized the data to implement resources where necessary.
I received my full time position as a Production Supervisor in January 2012. From January to August 2013, I managed anywhere from 15-35 employees daily while covering all three shifts throughout the year. There was a strong emphasis put on Six Sigma manufacturing systems. I was responsible for attaining daily production rates and dispensing thru-put data as well as managing employee’s pay and vacations.
During this time I was sent to Detroit, Michigan for a weeklong training course in WCM processes. Upon my return I implemented KPI’s & KAI’s while working along with management, skill trades, and hourly personnel to prioritize resources to each activity/project. I created machine ledgers and categorized critical components to ensure that parts could be readily available for maintenance and production needs.
In 2013 I started traveling all over the United States and some parts of Canada working for SJM contracting as a fabricator/Welder. Building 12 Gauge stainless steel pools and Bulk Heads for some of the larger aquatic companies based out of Indiana. In 2015 I moved from Indiana to Prior Lake, MN. Where my Fiancé and I live with our daughter.
Since I have been in the cities I have established myself at Pioneer Metal Finishing and quickly moved my way up starting from a tooling team leader to now, as a production scheduler. From 1999 to current day I have also managed and helped maintain my grandfather’s 2000+ acres of rentals, farmland, and other commercial properties whether it be landscape design or the maintenance of properties, apartments, fields, etc.
During high-school summers I worked 3 years professionally, cutting greens at Meshingomesia Golf and Social Club located in Marion, IN. And I have also worked 3 years for a professional landscaping company called C&K Lawn care which is now known as ALH Lawn care also based out of Marion, IN.
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