Support Specialist Office Manager

LISA CAVORSI

Reading, PA ***** 484-***-**** ***************@*******.***

Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Skills

Planning and Prioritization

Customer Communication

Coordinate Service Contracts

Cleaning Methods

Records and Database Management

Customer Care

Team Support

Clerical Support

Document Review

Organizational Systems

Protocol Compliance

Department Leadership

Office Organization

Staff Support

Electronic Filing System

Orientation and Training

Material Preparation

Administrative Support

Employee Performance Evaluations

Work History

Secretarial Support Manager 11/2005 to Current

Eye Consultants Of Pennsylvania, PC – Wyomissing, PA Organized and updated databases, records and other information resources. Cultivated strong relationships with vendors and partners supporting administrative operations. Identified opportunities to streamline processes and improve office operations and efficiency. Coordinated office events, seminars and meetings for staff and clients. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Managed supervisor itinerary and appointments and streamlined scheduling procedures. Medical Secretary 01/1995 to 11/2005

Joseph P. Cavorsi, M.D. – Wyomissing, PA

Answered telephone calls to offer office information, answer questions, and direct calls to staff. Kept information confidential and followed HIPAA guidelines to maintain patient trust. Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for patients. Registered new patients in electronic medical records prior to appointment scheduling. Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Answered phone calls and messages for 1-physician General Surgery office, medical facility, scheduling appointments, and handling patient inquiries. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.

Located, checked in, and pulled medical records for patient appointments and incomplete charts.

Performed various administrative tasks by filing, copying and faxing documents. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Prepared and processed patient referrals and transfer requests. Received and routed laboratory results to correct clinical staff members. Completed administrative patient intakes with case histories, insurance information and mandated forms.

Hairstylist Manager 04/1992 to 04/1994

Great Clips Hair Salon – Indianapolis, IN

Oversaw salon employee performance, facility cleanliness, and sales. Controlled inventory by tracking expenses, purchases, and shelf stock. Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Handled employee scheduling and coverage needs during business hours. Managed cash flow, business transactions, banking, and accounting processes. Maintained general appointment calendar and set shift schedules. Education

High School Diploma 06/1989

Ben Davis High School - Indianapolis, IN

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