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Customer Service Store Manager

Location:
Brampton, ON, Canada
Posted:
March 23, 2024

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Resume:

Muhammad, Tahir

** ********* **, ******** **, L*X3B1 647-***-**** ad4iyb@r.postjobfree.com

S K I L L S & QUALIFICATIONS

• Quality and Food safety Control for all types of food

• Managerial skills such as quick decision making, and efficient monitoring and training

• Able to problem solve quickly and efficiently in a fast paced and high-pressure environment

• Detail oriented and organized

• Ability to work in a multi-ethnic and multicultural environment.

• Excellent communication & interpersonal skills with strong analytical, team building

• Troubleshooting of all types of computer’s Hardware and software fixing and repairing all kinds of equipment and machines

P ROFESSIONAL E X P E R I E NCES

Store Manager

Paramount Middle Eastern Kitchen, Brampton, ON July 2014 – July 2016

• Compliance with health and fire regulations regarding food preparation and serving.

• Monitor food preparation methods, portion sizes

• Investigate and resolve complaints regarding food quality and service.

• Economical use of food and timely preparation.

• Helping management to cut labor cost and food cost

• Schedule staff hours and assign duties

• Establish standards for personnel performance and customer service.

• Organize and direct worker training programs, problems, hire new staff

• Test cooked food by tasting and smelling it to ensure customers are happy Estimate food, consumption to anticipate amounts to be purchased

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Store Manager

Popeyes Louisiana Kitchen, Toronto, ON Aug 2016 – Feb 2019

• Recruit, train, schedule, coach, counsel and disciplining employees·

• Quality controls and customer-service satisfaction resolving problems.

• Analyze process of workflow, employee and space requirements for particular jobs.

• Coordinate daily FOH and BOH restaurants operations..

• Control operational costs and identify measures to cut waste.

• Implement policies and protocols that will maintain future restaurant operations. Halal Inspector

Islamic Foods and Nutrition Council of Canada March 2019 – Aug 2021

• Scheduling full week inspections for meat plants and processing plants

• Physically inspections for all types of slaughtering and processing plants

• Ensuring that slaughtering done with complete “sharia” procedure

• Enforcing plant specific SOPs to ensure compliance with IFANCC Halal requirements.

• Inspecting other important ingredients such as flavors, spices/seasonings, mixes, starches, breading, emulsifiers

• Following processing plant rules and regulations including personal safety and security without compromising

• Dealing with customer inquiries and complaints.

• Preparing the Halal batch of certificate

EDUCATION

Journeyman Electrical license., Red seal Number F04246075 2023 Servsafe complete Food handler certificate 2020

Diploma in Food Safety 2017

Safety certification 2015

WHIMS/Workplace Safety Training

Popeyes Certified Management course, Toronto, ON 2015 Food Handler Certificate, Toronto, ON 2014

Bachelors of Commerce

University of Karachi, Pakistan, Karachi 2002-2004 L A N G U A G E S

English, Urdu, Punjabi, Sindhi



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