Medical Receptionist Front Desk
Resume:
JD
Jennifer Dinga
Professional Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 18 years
Work History
Distinctive Dermatology - Medical Receptionist
Fairview Heights, IL
03/2022 - 09/2024
St. Elizabeth's Hospital - Unit Secretary
Shiloh, Illinois
04/1995 - 05/2015
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
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● Welcoming atmosphere for patients and their families. Assisted healthcare providers with tasks, enabling them to focus on quality patient care.
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● Helped patients complete necessary medical forms and documentation. Coordinated patient scheduling, check-in, check-out and payments for billing.
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● Managed multi-line phone system and pleasantly greeted patients. Organized paperwork such as charts and reports for office and patient needs.
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Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
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● Transcribed phone messages and relayed to appropriate personnel.
● Completed patient referrals to other medical specialists.
● Performed various tasks by filing, copying and faxing documents. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff..
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Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
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ad4iy7@r.postjobfree.com
Belleville, IL 62226
Skills
● Medical Billing
● Records Management
● Referral Verification
● Insurance Verification
● Attention to Detail
● Data Entry
● Patient Scheduling
● Patient Registration
● Appointment Setting
● EMR / EHR
● Front Desk Operations
● Appointment Scheduling
● HIPAA Compliance
● Medical Transcription
● Medical Terminology
● Payment Collection
● Flexible Schedule
Education
12/1994
Southwestern Illinois College
Belleville, IL
Certificate For Unit Secretary : Ward Clerk
05/1991
Belleville West High School
Belleville, Illinois
High School : Computer Networking
Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
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Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
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Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
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Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
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Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
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Ensured accuracy of medical documentation by meticulously transcribing physician orders.
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● Maintained a clean, organized work environment.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations.
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Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
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● Facilitated smooth discharge processes for patients. Managed inventory levels of office supplies, ensuring adequate stock was available.
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● Assisted with the training and onboarding of new unit secretaries.
● Managed incoming calls and directed to appropriate department.
● Maintained patient confidentiality in line with HIPAA regulations.
● Organized paperwork such as charts and reports for office and patient.
● Maintained current and accurate medical records for patients. Provided information for patient admissions and discharges to foster timely processing.
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● Processed lab paperwork and requests according to physicians' orders.
● Transcribed doctors' medication orders, lab test requests, and care.
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