**** ******** ***** ** ******* SALEM, NC

757-***-****

ad4iwz@r.postjobfree.com

JAIME LASSITER

OBJECTIVE

Seeking a customer service position where I can leverage and enhance my current customer service and management skills, with a focus on further developing my marketing abilities, to contribute to a successful career as a dedicated business professional." Customer and employee loyalty and retention is where I thrive. Analyzing and creative solutions along with communication are the strenths that I bring to every encounter.

WORK OF EXPERIENCES

11/2023 - Current Thomas Legacy Travel Winston-Salem, NC

CEO

In this role I teach small business owners how to incorporate travel into their income. I also book travel and excursioins for solo, family and corporate groups using exclusive offers from the worlds largest travel experience providers. This includes everything from airfair to inland adventures.

02/2022 - Current Thomas Legacy Carriers Winston-Salem, NC

CEO

In this role I bid and secure contracts for moving personal and commercial cargo across the united states. In this position I am also responsible for marketing and expansion. I ensure that our operating systems are up to date and comperable to business needs in order for operations to be run in an automated capacity.

01/2017- 07/2021 Cox Communications Inc. Chesapeake, VA

Digital Solutions Specialist

In this role, I was responsible for addressing incoming customer calls encompassing various aspects, including sales, retention, light technical support, credit, billing, and overall branding. I played a pivotal role in discovering, documenting, addressing, and reporting all customer pain points to improve our services. Additionally, I actively contributed to the development of new training programs and updates for team members to enhance their skills and efficiency which resulted in a 20% growth in customer retention in less than 2 months. This included but was not limited to communicating with corporate and mid-level management to develop and train agent being promoted to this specialized department.

10/2016 – 02/2017 WCC CABLE Portsmouth, VA

Dispatch Technician

My responsibilities in this role were multifaceted, including providing vital support to cable technicians by troubleshooting any issues they encountered during appointments. I also took on the crucial task of ensuring that all jobs were properly closed to guarantee fair compensation for each technician. Moreover, I engaged in post-call interactions with customers, employing critical thinking to ensure they received top-quality service while maintaining positive public relations.

EDUCATION

[May 1998-May 2001] [Virginia State University] [Petersburg, VA]

[Business Management]

October 2016 to Current Tidewater Community College Portsmouth, VA

Business Management and Marketing

EXTRACURRICULAR ACTIVITIES

Virginia State University Marching Band

LANGUAGES

English

REFERENCES

Madelyn Jenkins Business Reference (DOD) 757-***-****

Stephanie DeWald Business Reference (VP of Sales COX) 517-***-****

Rick Kuehl Business Reference (Techincal CSM) 440-***-****