FARRA FRANKLIN

Highland Heights, KY *****

859-***-**** - ad4iwy@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. SKILLS

• A skilled Executive Administrative

Assistant to upper level management

with excellent written and oral

communication skills. Strong

collaboration, meeting and

organizational logistics planning.

• Successful calendar management,

special projects work and leadership at

the senior and executive management

support level.

• Disciplined with a strong awareness

and understanding of diversity &

inclusion.

• Advanced Word Processing

• Office Management

• Document Control

• Administrative Support

• Organizational Efficiency

• Correspondence

• Document Filing

• Exceptional Telephone Etiquette

• Travel Coordination

• Client Service and Support

• Document Preparation

WORK HISTORY

04/2023- Present-

02/2022 to 04/2023

Parental Leave

Legal Administrative Assistant

Fifth Third Bank – Cincinnati, OH

• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.

• Helped with intake of new clients and materials by setting up files and documenting important information.

• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

• Prepared drafts of forms, letters and agreements for legal staff use.

• Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.

08/2020 to 02/2022 Special Education Teacher

Covington Independent Public Schools – Covington, KY

• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.

• Modified general education curriculum for special-needs students using various instructional techniques and technologies.

• Delivered effective and differentiated classroom instruction to range of neurodiverse students.

• Taught multiple subjects to students with intellectual or emotional disabilities.

• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.

• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.

01/2014 to 01/2020 Executive Administrative Assistant US Bank

• Provided executive level administrative support to Cincinnati Market President, Chief Compliance Officer, Senior Vice Presidents, Vice Presidents, customers, clients and vendors with a demonstrated ability to successfully support/improve the bank with creative/innovative ideas

• Precise calendar management/budget management

• Collaborated with all levels across functions

• Awarded over 300 E-Card recognitions, 3 Bronze and 1 Silver Bank Awards from CEO for Executive Administrative Assistant Position

• Created 1st ever Cincinnati Virtual Native American Business Resource Group, collaborating on diverse events with other business resource groups throughout the company and throughout the community with companies such as Procter & Gamble, organized high profile events for Native American Heritage Month including events with world renown Native American artist Gwen Westerman and author Anton Truer

• Received the 2018 Richard K

• Davis CEO Award for achievements in diversity & inclusion, events and recognition for Virtual Native American Business Resource Group

• Lead community and bank wide events as board member for various diversity & inclusion groups at U.S

• Bank including Cincinnati Development Network, Spectrum LGBTQ+, Cincinnati Women's Group, African American Business Resource Group, Nosotros Latinos Business Resource Group, etc

• Directed communication between executives within internal/external bank departments, customers, clients and vendors

• Planned and coordinated travel for executives along with bank meetings, client meetings and vendor meeting logistics

08/2009 to 03/2014 Staff Support Associate

Boone County Cooperative Extension Service – Burlington, KY

• Worked varied hours to meet seasonal and business needs.

• Greeted customers and offered assistance for increased customer satisfaction.

• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

• Managed customer relations through communication and helpful interactions.

• Created promotional materials to advertise products and services. EDUCATION

05/2007 Bachelor of Arts: Communications and Journalism University of Kentucky - Lexington, KY

Minor: Women’s Studies

ACCOMPLISHMENTS

• Reporter for Pulse Magazine -Cincinnati and UK-Kentucky Kernel News-4 years

• Thirty front page articles for Pulse Magazine, Wildcat Weekly, Southsider and Chevy Chaser Magazine

• Published news reporter- front page feature article on famed jazz reporter Wynton Marsalis, front page feature article on famed artist Arturo Sandoval, published article on Last Comic Standing and famous comedian Iiliza Shlesinger

• News editor for the WUKY radio station in Lexington

• Reporter for Pulse Magazine (formerly the Downtowner) in Cincinnati, OH- 2 years REFERENCES

References available upon request

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