Retail Sales Customer Service
Resume:
Shannon Moore
Wanted Forever Career
Jacksonville, FL 32210
***********@*****.***
Objective:
To supervise and coordinate delegated store functions in a manner which will ensure retail sales and related activities are performed in a professional, courteous, reliable and results-oriented manner. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Auditor/Trainer
Amazon.com - Jacksonville, FL
June 2020 to Present
I started as a Packer. I was then promoted to the position of Learning Trainer and Auditor. I am responsible for training of new hires as well as Auditing FC employees. Owner/Operator
Best Service Cleaning - Jacksonville, FL
February 2004 to June 2021
Owner/Operator sold
business to family member.
Server/Waitress/Cashier
IHOP - Jacksonville, FL
September 2018 to September 2019
Full service waitress. Cashier, hostess.
Education
Associate in Business Management
FSCJ - Jacksonville, FL
1981 to 1984
Skills
• POS
• Sales
• Budgeting
• Supervising experience
• Computer skills
• Recruiting
• Administrative experience
• Organizational skills
• Cashiering
• Cleaning
• Food safety
• Packaging
• Computer operation
• Host/hostess experience
• Leadership
• Retail sales
• Customer service
• Restaurant experience
• Serving
• Training & development
• Food preparation
• Business development
• Banquet experience
• Cold calling
• Restaurant management
• Insurance sales
• Sales management
• Account Management
• Microsoft Office
• Management
• Marketing
• Word processing
• Manufacturing
• Math
• Time management
Certifications and Licenses
CNA
CPR Certification
food handler certificate safe staff
Life and Health Insurance
Driver's License
Assessments
Reliability — Expert
January 2020
Tendency to be dependable and come to work
Full results: Expert
Customer Service — Proficient
December 2019
Identifying and resolving common customer issues.
Full results: Proficient
Food Safety — Familiar
January 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Food Safety — Familiar
January 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Work style: Reliability — Expert
January 2020
Tendency to be dependable and come to work
Full results: Expert
Food service: Customer situations — Proficient
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
General manager (hospitality) — Proficient
November 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Restaurant manager — Familiar
April 2022
Managing restaurant staff and meeting customer expectations Full results: Familiar
Warehouse associate — Proficient
November 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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