Tracy Lawson

HINESVILLE, GA

470-***-****

912-***-****

ad4irb@r.postjobfree.com

Education

City College: Hollywood, FL

Associate of Science in Emergency Medical Services March 2020

Florida Memorial University: Miami Gardens, FL

Associate of Science May 2007

Summary of Qualifications

●Excellent Customer Service

●Customer Relations

●Adept in office management

●Able to work in a diverse work environment

●Proficient in Microsoft Office

●Strong verbal and written communication skills

●Detail orientated

●Heavy Equipment Operation

Cdl b Endorsement

Work Experience

Hyatt Palace

Night Auditor

July 2022 –

●Balancing the accounts from day shift

●Managing front desk activity and handling guest check-ins and check-outs

●Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference

●Handling customer requests and complaints and directing other employees or departments accordingly

●Creating invoices, bills and checks for vendors, employees and contractors

●Managing and updating all official documentation pertaining to the role

●Ensuring that all end-of-day activities have been successfully executed by employees in all departments

●Answering calls and queries related to potential booking

First Student bus service

Bus Driver

07/2021-00/00

●Defensive Driving

●CDL B Endorsement

●Managing children

Jackson Hospital

Info analysis

08/2018- March 2019

●business/financial systems,

● communication/networking systems, department management systems

●, medical documentation systems, and medical support systems.

Target Warehouse

Desk clerk/Dispatch

Savannah Ga/Pent Wentworth Ga

March 2019/Jan2020

●Process paperwork,

● invoices and reports

●Resolve inventory shortages, surpluses and damage.

●Sort and distribute labels

● Partner with team members in other departments.

●deal with (a task, problem, or opponent) quickly and efficiently.

●responsible for receiving emergency and non-emergency calls from people in potential danger.

●communicate with drivers and customers constantly throughout the day while speaking, listening, reading and writing clearly and accurately. Computer skills: To create and share routes, dispatchers need basic computer skills. Most use GPS, mapping and logistics software daily.

Teleperformance,Laduderdale,Fl/ Savannah ga

Call Center Agent for Apple

January 2018- October2019

●Responsible for all customer inquiries and questions

●Provide excellent customer service at all times

●Follow up to customer inquiries by taking specific action in a timely manner

●Troubleshoot equipment and system problems

●Problem solve to help customers resolve issues on first call

●Enters data from customers into various software programs

●Appropriately communicate with upset customers to resolve their inquiries

●Thrives as a team player in a fast-paced, high-energy, change-oriented environment

●Participates in additional training courses when needed

●Performs other related duties and assignments as required and as assigned by supervisor

●Exercise retention efforts when appropriate

●Identify customers who are comparison-shopping and inquiring about contract terms

●Assisting the customer with the correct price plan

Opera Tower, Miami, FL

Front Desk January April 2018 -Jan 2019

●Check guests in, answer phones, assist guests

Derby warehouse

Miami Florida

Receiving clerk

Oct 2016- March 2018

●Comparing purchase orders with invoices and packaging lists.

●Inspecting deliveries to ensure they match order and invoice criteria.

●Receiving and signing for deliveries.

●Unloading deliveries from trucks.

●Processing returns for incorrect or unsatisfactory items.

Walgreens pharmacy

Pharmacy Rep

Temp work

April 2019 June 2019 Agency work

●provides information and marketing materials about the company's medications to doctors, increasing awareness about the products.

●Liaising with and persuading targeted doctors to prescribe our products utilizing effective sales skills.

●Providing product information and deliver product samples.

●Filling prescription

●Medications knowledge

●Billing insurance

Hard Rock International, Miami, FL

Server/Bartender/Cashier January 2015-July 2017

●Served and fixed drinks

●Assisted with processing and taking orders

●Money handling with credit cards and cash payments

Hyatt, Miami, FL

Front Desk Agent August 2013-May 2016

●Maintained inventory control

●Managed maintenance crew, overall customer satisfaction

Wiz International, Orlando, FL

Inventory Associate July 2011, February 2015

●Stocked, inventory control

●Managed 10 employees

Dr. Paschal Doctor Office, Miami, FL

Front Desk Receptionist August 2011- April 2014

●Scheduled appointments, billed patients, fax insurance documents, and patient files, answer phones

●Fax and file prescriptions

Hotel Blu, Miami, FL

Front End Cashier March 2009-November 2011

●Handled wallpaper for hotel, customer services

●Booked rooms and handled customer complaints

●Managed maintenance crew, overall customer satisfaction

Contact this candidate