Customer Service Front Desk
Resume:
Tracy Lawson
HINESVILLE, GA
**********@*****.***
Education
City College: Hollywood, FL
Associate of Science in Emergency Medical Services March 2020
Florida Memorial University: Miami Gardens, FL
Associate of Science May 2007
Summary of Qualifications
●Excellent Customer Service
●Customer Relations
●Adept in office management
●Able to work in a diverse work environment
●Proficient in Microsoft Office
●Strong verbal and written communication skills
●Detail orientated
●Heavy Equipment Operation
Cdl b Endorsement
Work Experience
Hyatt Palace
Night Auditor
July 2022 –
●Balancing the accounts from day shift
●Managing front desk activity and handling guest check-ins and check-outs
●Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
●Handling customer requests and complaints and directing other employees or departments accordingly
●Creating invoices, bills and checks for vendors, employees and contractors
●Managing and updating all official documentation pertaining to the role
●Ensuring that all end-of-day activities have been successfully executed by employees in all departments
●Answering calls and queries related to potential booking
First Student bus service
Bus Driver
07/2021-00/00
●Defensive Driving
●CDL B Endorsement
●Managing children
Jackson Hospital
Info analysis
08/2018- March 2019
●business/financial systems,
● communication/networking systems, department management systems
●, medical documentation systems, and medical support systems.
Target Warehouse
Desk clerk/Dispatch
Savannah Ga/Pent Wentworth Ga
March 2019/Jan2020
●Process paperwork,
● invoices and reports
●Resolve inventory shortages, surpluses and damage.
●Sort and distribute labels
● Partner with team members in other departments.
●deal with (a task, problem, or opponent) quickly and efficiently.
●responsible for receiving emergency and non-emergency calls from people in potential danger.
●communicate with drivers and customers constantly throughout the day while speaking, listening, reading and writing clearly and accurately. Computer skills: To create and share routes, dispatchers need basic computer skills. Most use GPS, mapping and logistics software daily.
Teleperformance,Laduderdale,Fl/ Savannah ga
Call Center Agent for Apple
January 2018- October2019
●Responsible for all customer inquiries and questions
●Provide excellent customer service at all times
●Follow up to customer inquiries by taking specific action in a timely manner
●Troubleshoot equipment and system problems
●Problem solve to help customers resolve issues on first call
●Enters data from customers into various software programs
●Appropriately communicate with upset customers to resolve their inquiries
●Thrives as a team player in a fast-paced, high-energy, change-oriented environment
●Participates in additional training courses when needed
●Performs other related duties and assignments as required and as assigned by supervisor
●Exercise retention efforts when appropriate
●Identify customers who are comparison-shopping and inquiring about contract terms
●Assisting the customer with the correct price plan
Opera Tower, Miami, FL
Front Desk January April 2018 -Jan 2019
●Check guests in, answer phones, assist guests
Derby warehouse
Miami Florida
Receiving clerk
Oct 2016- March 2018
●Comparing purchase orders with invoices and packaging lists.
●Inspecting deliveries to ensure they match order and invoice criteria.
●Receiving and signing for deliveries.
●Unloading deliveries from trucks.
●Processing returns for incorrect or unsatisfactory items.
Walgreens pharmacy
Pharmacy Rep
Temp work
April 2019 June 2019 Agency work
●provides information and marketing materials about the company's medications to doctors, increasing awareness about the products.
●Liaising with and persuading targeted doctors to prescribe our products utilizing effective sales skills.
●Providing product information and deliver product samples.
●Filling prescription
●Medications knowledge
●Billing insurance
Hard Rock International, Miami, FL
Server/Bartender/Cashier January 2015-July 2017
●Served and fixed drinks
●Assisted with processing and taking orders
●Money handling with credit cards and cash payments
Hyatt, Miami, FL
Front Desk Agent August 2013-May 2016
●Maintained inventory control
●Managed maintenance crew, overall customer satisfaction
Wiz International, Orlando, FL
Inventory Associate July 2011, February 2015
●Stocked, inventory control
●Managed 10 employees
Dr. Paschal Doctor Office, Miami, FL
Front Desk Receptionist August 2011- April 2014
●Scheduled appointments, billed patients, fax insurance documents, and patient files, answer phones
●Fax and file prescriptions
Hotel Blu, Miami, FL
Front End Cashier March 2009-November 2011
●Handled wallpaper for hotel, customer services
●Booked rooms and handled customer complaints
●Managed maintenance crew, overall customer satisfaction
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