William Mohammed

Location: Norcross, GA. Phone: 404-***-**** Email: ad4ir5@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented and knowledgeable Customer Service Representative professional possessing exceptional communication, leadership and organizational skills. Demonstrated ability to streamline operation that increase efficiency and company profit. Excellent qualifications in all areas of customer relations and customer service. Problem solver that identifies and resolves challenges effectively and efficiently. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable, team player and driven with strong work ethics, management and prioritization capabilities. SKILLS

Shipping and receiving professional, Quick learner, Exceptional communication skills Creative problem solver. MICROSOFT Word, Excel, Outlook, Access, PowerPoint, Oracle, Intranet Internet and Web Reporter.

WORK EXPERIENCE:

Logistics Customer Service Representative, 01/2017 to Current I B WILLIAMS LOGISTICS LLC, Atlanta, Georgia

• Served as the main liaison customers, management and sales team.

• Answered calls and addressed customer inquiries, solving problems and providing solutions.

• Data entry on all buy and sale contracts/Accruals US and overseas shipments.

• Tracked shipments and confirmed receipts of shipments to warehouse and or customers.

• Preparation and shipping Hazardous materials.

• Processed numerous daily invoices and billed renewed invoices to clients.

• Routinely answered customer questions regarding merchandise and pricing.

• Obtained freight quotes to secure best rates for our company and or customer.

• Processed suppliers’ invoices for payment within specific payment terms.

• Generated warehouse release and forward to the warehouse.

• Processed documents for customs clearance with Brokers

• Asked open-ended questions to assess customer needs.

• Recommended alternative items if product was out of stock.

• Developed a reputation as an efficient service provider high levels of accuracy Warehouse Shipping and Receiving Clerk 04/2020- 08/19/2022 One world Logistics Inc. Norcross, Georgia

• Managed the shipment and receipt of all products, materials, and supplies

• Collaborated and communicated with logistics technicians; forklift drivers.

• Worked with customer service representatives and others involved in the shipping

• Tracked and traced and updates the status of incoming and outgoing shipments.

• Provided additional backup support for shipping and receiving departments

• Maintained an accurate log sheet of packages and deliveries

• Taking and scanning counting inventory

• Accurate and timely unloading and loading goods and packages for shipment

• Stocking and sorting stock receivables.

Operations Manager, Corporate Livery Service 10/01/2011-12/31/2016 WBM Limousine and Sedan Services, Sandy Springs, Georgia.

• Maintained a fleet of 6 Livery service vehicles

• Collaborated with corporate Executive Assistants in the transportations of clients

• Organized and scheduled drivers for online reservation pickup and drop-off

• Supervised a staff of 8 contract staff and drivers

• Oversee the business daily by handling, sales, logistics and finances

• Made sure vehicles are properly maintained

• Arranged repairs and maintenance of company vehicles

• Ensured that all drivers have the correct and up to date qualifications

• Compete and won several corporate contracts from fortune 500 companies. EDUCATION

Henry Ford Community College, Dearborn, MI Associate Degree, Business Administration University of Michigan Dearborn, MI Bachelor’s Degree, Business Management

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