Renee Glasser

Lower Burrell, PA • +1-412-***-**** • ad4ir0@r.postjobfree.com

Customer Service Representative

Seasoned entrepreneur and licensed Owner / Operator with focused background and experience in the areas of Adult and Senior home healthcare. I possess multiple active associated certifications and licenses, as follows : Senior Care Advisor, Alzheimer and Dementia Certification, Basic Life Support with Bloodborne Pathogens, Oxygen Training and Certification, Adult and Pediatric First Aid / CPR / AED. WORK EXPERIENCE

Rock Around Care : Adult And Senior Care • Pittsburgh, PA, USA • 03/2013 - 03/2024 Owner/Operator

Uni First • New Kensington, PA, USA • 03/2022 - 12/2022 Garment Inspector

Meet with new client's and their families to assess/discuss their healthcare needs and provide cost estimate of desired services. • Provide personal companionship and medical care to client's, with an emphasis on specialized

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Alzheimer's and Dementia Care, Oxygen Therapy and diabetic care. • Assist with daily living tasks tailored to each client's abilities and needs and geared towards providing a better quality of life and positive experience for the client and their family. • Handle all administrative responsibilities surrounding running my business in an efficient and legally compliant manner. • Responsible for recruiting, vetting, hiring, training, and scheduling of all employees. • Maintain required logs of employee certifications and ensure ongoing timely recertifications.

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Worked on an assembly line in a factory setting. • Responsible for hand folding and packaging aprons and bar towels. • Inspected a variety of washed uniforms to ensure the absence of torn pieces, missing buttons, broken zippers and stains. • Sorted and hung each piece to be shipped to multiple companies. • Medication Administration • Mental Health •

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Developmental Disabilities Experience • Physical Examinations • Vital Signs • Anatomy Knowledge • Benefits Administration •

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• Assisted Living • Assistant Manager Experience • Health Information

• Management • Insurance Verification • Medical Coding • ICD-10ICD-10 • ICD-10 1 Administrative : • Organizational Development • Customer Service • Communications • Community Outreach • Collections • Coordinator •

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Microsoft Office • EMR Systems • Supervising Experience • • Receptionist • Retail Sales • Nannying Experience • Adult Education • Food Safety Experience • Pet Care • • Childcare • Housekeeping

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EDUCATION

Associate Degree In Health Care Management

Community College Of Allegheny County • Pittsburgh, PA, USA • 08/2011 - 05/2013 Certificate In Medical Assisting

Community College Of Allegheny County • Pittsburgh, PA, USA • 08/2011 - 05/2013 Certificate In Certified Nurse Assistant

Community College Of Allegheny County • Pittsburgh, PA, USA • 08/2011 - 05/2013 Bachelor's Degree In Elementary Education

University Of Pittsburgh Pittsburgh Campus • Pittsburgh, PA, USA • 01/1991 - 08/1996 CERTIFICATIONS

Bls / Cpr • 02/2023 - 02/2025

Cpr • 02/2023 - 02/2025

Home Health Aide • 03/2017 - 03/2019

Oxygen Training And Certification • 06/2013 - 06/2013 Oxygen Training

Alzheimer And Dementia Training And Certification • 05/2013 - 05/2013 Owner / Operator License Home Health Care Agency • 04/2013 - 04/2013 Home Health Care Agency

Senior Care Advisor • 04/2012 - 04/2012

SKILLS

Account Management, Analysis, Anatomy Knowledge, Assembly Line, Caregiving, Childcare, Communication, Community Outreach, Conflict Management, Dementia Care, Electronic Medical Records Software, Emergency Care, First Aid, Focused, Food Safety, Healthcare, Healthcare Databases, Home Care, Insurance Verification, Leadership, Lifelong Learning, Life Support, Management, Meal Preparation, Medical Billing, Medical Coding, Medical Record, Medical Terminology, Medication Management, Mental Health, Microsoft Excel, Microsoft Office, Monitor Patients Vital Signs, Nursing Care, Office Management, Organizational Skills, Organization Development, Oxygen Therapy, Pediatrics, Pet Care, Planning Process, Record Management, Resuscitation, Retail Sales, Supervision, Time Management, Training & Development, Transportation Planning, Troubleshooting