YVONNE R. MARTINEZ

*** ********* ** ******: 915-***-****

Horizon City, TX 79928

ad4iqr@r.postjobfree.com

Dear Hiring Professional:

Please consider this letter of introduction as an expression of my interest in exploring and identifying career opportunities with your organization. As reflected in my resume, I have 12 + years in fast-paced Administrative and Customer Driven environments where I have been instrumental in maintaining and servicing a wide variety of sophisticated solutions to meet the needs of a diverse working environment, proud of my ability to adapt to changing and emerging technologies. I offer strong project management and cross-functional team leadership abilities.

Aggressive in pursuing challenges, I pride myself on my ability to recognize and take favorable advantage of new opportunities to both develop and increase efficiency and productivity. In addition to outstanding leadership skills, my strengths include excellent business management skills, solid business instincts, an innovative mindset, ability, to solve problems effectively, and the ability to build lucrative alliances with key business partners.

I attribute my success thus far to several key

factors: (1) a capacity for continued personal and professional growth,

(2) advance interpersonal relationship and analytical skills, (3) command of presentation and communication skills, (4) ability to find structural solutions to business challenges, and

(5) Ability to deliver outstanding customer service in performance-critical environments.

Confident that the strength of my experience, combined with my energy, commitment, and attitude, will add measurable value to your organization. I would appreciate an opportunity to meet with you to discuss your needs and my potential to contribute as a team member. Thank you in advance for your attention, consideration, and forthcoming response.

Sincerely,

Yvonne R. Martinez

YVONNE R. MARTINEZ

357 Claiborne St Mobile: 915-***-****

Horizon City, TX 79928

ad4iqr@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional Representation

Outstanding Communication

Customer Service Excellence

Excellent Data Entry 45 wpm

Bilingual English and Spanish

Excellent Computer Skills

Highly motivated, solutions-focused professional with extensive experience and an impressive record of experience in all facets of administrative and customer-service management across diverse industries.

Combine sound time and resource management skills to implement strategic administrative and operational initiatives to enhance productivity, discipline, customer service, and overall bottom-line performance. Exceptional interpersonal and communications skills with proficiency to promote confidence build and maintain strategic business/client relationships while interfacing positively with people of diverse backgrounds.

Able to manage multiple tasks simultaneously without compromise to quality or productivity; respond rapidly to changing priorities; evaluate problems and make intelligent decisions.

Sound organizational skills achieving results above and beyond corporate goals and objectives.

EDUCATION

High School Diploma

Eastwood High School El Paso, TX

El Paso Community College

(4/2021-10/2023)

Import/Export-Brokerage Customer Support Rep.

Kuehne-Nagel

El Paso, TX 79936

● Responsible of coordinating freight pick ups from various countries all the way to

● destination based on shipment in-coterms.

● Verify that the ISF of the ocean shipments was accurate based on shipping documents.

● Track and trace air and ocean shipments until delivery to destination.

● Coordinate and arrange local deliveries from different CFS’s around the country.

● Process IE’s, T&E’s, IT’s and consumption entries for bonded shipments.

● Provide spot quotes for new customers.

● Keep up with the in-transit report for various customers to prevent any delays on

● incoming shipments.

● Submit booking request to various SSL’s and coordinate empty position dates with

● customers based on the cut-off dates from the booking confirmations.

● Make sure booking confirmations had the correct routing based on customers RFQ’s.

● Coordinate LCL shipments with different co-loaders for various shipments from different

● customers going to different countries' destinations.

● Submit SI to the SSL by the document cut-off date to prevent booking to roll to the next

● vessel.

● Upload commercial invoices, packing list, ITN, and or SLI’s to each file.

● Process billing for each file once vessel sailing is confirmed.

● Process invoice charges based on customer’s rates or quotes provided.

● Make sure all cost entries are accurate based on file expenses.

(8/15/2018-7/29/2019)

Customs Account Analyst

Buckland

El Paso, TX 79936

● Manage freight payment solution provider. Work with freight payment providers and carriers to manage monthly carrier payment, reporting and analysis functions.

● Provide analytical support to identify cost improvement and strategic improvement opportunities and proposal

● Establish and develop excellent client relationships with suppliers to ensure our customers were updated accordingly.

● Manage outbound cargo booking with client’s consolidators

(including export documentation preparation), as well as communicate with clients

● Coordinate with forwarder on import/export work

● Perform quarterly business reviews to evaluate vendor performance

● Ensure all documents are on hand for customs clearance in cross-border scenarios

● Compile invoices from parties involved in shipment (broker, trucker,port, etc.) document charges, provide backup to Project Manager

● Provides international commercial freight quotes

● Manage sample requests as necessary by collaborating with Business Development team or importing market

● Continuous improvement of Raw Material ordering process and reduction of inventory

● Oversaw special orders and after-hours, urgent shipments

● Conducted monthly, quarterly and yearly inventories of warehouse stock

(9/15/2008-2016)

Import Customer Service

Panalpina Inc.

El Paso, TX 79928

● Responsible for coordinating freight p/u’s from different suppliers from various countries all the way to Delphi’s plant destinations in Mexico.

● Identifying and assigning MOT’s (Mode of Transportation)based on the customer’s needs.

● Processing T&E’s, IE’s & IT’s for air and ocean shipments.

● Track and trace Delphi Air and Ocean shipments.

● Updating report for all incoming Delphi shipments using different carrier’s websites.

● Coordinate the border crossing with the steamship lines.

● Process the Delivery Orders and In bonds.

● Verify that the ISF was being filed on time.

● Bill all open files for all Delphi Air and Ocean lanes and job costing correctly by the end of each month.

● In charge of processing Delphi Mexican invoices and avisos de traslado for different Delphi plants in Mexico.

● Entering the correct raw, machinery or haz-mat material information into 2TS program.

● Verify that all the part numbers and costs will match the supplier’s packing slips and invoices.

● Process the COVE for each Mexican Invoice.

● Keep track of all Mexican invoice numbers being generated throughout the day, by updating a daily log.

● In charge of arranging local p/u’s using different carriers and providing POD’s to our customers at the end of the day.

● Provide rate quotes to potential new customers.

● Work on air and ocean rate quotes to move freight for all Delphi plants.

(12/27/2007-9/2008)

Border crossing Export Analyst

Delphi Automotive

El Paso, TX 79901

● Open new Pediments for each invoice containing material definitive, and then send it to get paid to the Agency in Nuevo Laredo, NL and wait for the Pediments to print.

● Verify that all the class numbers and costs will match the material description being imported.

● Keep track of all invoice numbers being generated through out the day.

● Make sure all paperwork was properly arranged, and last dispatch the driver.

(06/09/2005-11/07/07)

International Trade Agent

Robert Bosch Automotive

El Paso, TX

● Provide administrative support by processing 6-8 invoices a day, consisting in entering the correct material information into Prisma and SAP.

● Verify all raw material was revised before entering information intoPrisma, by identifying the part number, country of origin, and weight for each different part number being imported.

● Utilize various resources to meet and increase efficiency including scanners to record bar-codes on incoming products, manually entering the information into the system.

● Monitored and maintained all the HTS and costs for all the material were updated accordingly.

● Arrange pickups for material with carriers and purchasing departments.

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