Nicholas La Favre

***** ***** ***** ***. **#*** Chino Hills, CA 91709 626-***-**** ad4iqi@r.postjobfree.com

Objective

Position allowing for the combining of demonstrated organization management customer service, communication and computer skills proven over many years of successful employment to a career position that compliments your company.

Profile

Motivated, personable professional with a successful track record of steady employment having a willingness to go the extra mile to achieve career goals. Talent for quickly mastering technology. Diplomatic and creative with peers at all levels. Computer mastery including programming, OS installation, D-Link technology, operation and trouble shooting skills at all levels.

Skills Summary

® Project Organization Management ® Computer Savvy ® Planning

® Report Preparation ® Customer Service ® Front Office

® Computer Hardware/Software ® Communication Skills ® Motivated

® Telephone Support Specialist ® Problem Solving Amicable

Professional Experience

COMMUNICATION: REPORTS/PRESENTATION/TECHNOLOGY

® Problem solver, decision maker with projects utilizing efficient time management skills.

® Deal with customers and vendors in a highly professional manner.

® Proficient at all aspects of installation, tech support & implementation of OS Installation and D-Link

technologies.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

® Provide impeccable customer service utilizing proficient communication skills.

® Solid customer service and heavy telephone operational expertise.

® Rapidly learn, master and program varied computer programs as needed. Highly proficient

with technological equipment and logic-based machinery.

DETAIL MASTERY & ORGANIZATION

® Mastery of all aspects of day-to-day operations of customer service with heavy telephone

operational expertise. Proficient on Microsoft Word, Excel and Outlook. Type 45 wpm, 10

key all office.

® Adept at front office management including computer, and technology support.

® Retail customer service experience handling high pressure high volume customer base.

Volunteer Position

Cub Scout Leader

St. Matthews Pack 710

Hacienda Heights, CA

2016-2019

Employment History

Universal Studios Hollywood- Hollywood, CA

Park Services

May 11th to August 02 2023

Disneyland INC.- Anaheim, CA

Ride Operator, Guest Relations

February 24th 2019 to Present

UTILIQUEST LLC.- South El Monte, CA

Underground utility locator,

MAY 20th 2016 to February 1st 2019

NOVATIME TECHNOLOGIES INC.-Diamond Bar, CA

Tech Support/Sales Agent, Time Management, 2011

CLARO'S ITALIAN MARKETS, INC-San Gabriel, CA

Customer Service, Delicatessen Coordinator, Assistant Manager 2006 to 2016

VENTURI STAFFING PARTNERS-Pasadena, CA

DS WATERS, LLC A SPARKLETTS COMPANY

Customer Service Representative Accounts Receivable Department, 2005 to 2006

TELETECH INC-North Hollywood CA

ALORICA, LLC PRIORITY TECH SUPPORT-La Puente, CA

Technical Support Agent DSL and D-Link Wireless Technology Services Representative, 2001-2005

Education

SOUTHERN NEW HAMPSHIRE UNIVERSITY-Manchester NH

Computer Cyber security 2019 TO Present

COMPUTER EDUCATION INSTITUTE-Riverside CA-Network Programming Certification A+ MCP 2000

UNIVERSITY OF CALIFORNIA at RIVERSIDE-Riverside, CA-Post Secondary Trades 2001

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